In the latest episode of The Tool Box Journal (Issue 16-5-261), Jost Zetsche writes an interesting story about how CafeTran's developer, Igor Kmitowski, responded to the request of a user who was in need for a better AutoCAD filter:
I've written about CafeTran Espresso a good number of times before as an extremely feature-rich but inexpensive translation environment tool that is run by a developer who is very, very eager to please. The following is a really great illustration of this.
Yes, you guessed it, I really love this story. It's exactly how it should be. Now, I know that CafeTran Espresso is not the only tool that has ever done anything like this. Most every developer has one or many stories like that to tell. But since I just stumbled on this one, it seemed a good one to share.
The moral of the story: TALK TO YOUR VENDORS AND DEVELOPERS!
[Edited at 2016-05-14 06:03 GMT]