Iris Halbritter wrote:
I have an annual subscription, but forgot my password. I requested an e-mail to reset my password several times and waited for almost three hours, but have not received an e-mail yet (checked spam folder and all). Is there a problem with the website? Has anyone encountered similar problems?
(I sent an e-mail to support, but it is quite urgent.)
Thanks for help,
[Bearbeitet am 2017-07-12 21:29 GMT]
Are you referring to the annual subscription of CafeTran (https://www.cafetran.com/get-cafetran)?
If so, you'll have to contact the developer indeed (just like you did).
To avoid situations like these, you might want to switch to the Proz Plus package. If I remember correctly, it costs 40 € extra per year (that's 50% of your annual subscription for CafeTran).
BTW: Can't you find your password in your e-mail (of course you've checked that ...).
Let's hope that the developer will respond 'zeitnah'.