Preview problem
Thread poster: ibz

ibz  Identity Verified
Local time: 19:16
Member (2007)
English to German
+ ...
Jun 4

Hi there,
I'm usin Cafetran Expresso Version 2017030301 for quite some while now, without any problem. With a new project, though, I can't open the preview option and neither can I export the current document - well, I can export it but I can't open it in Word.
Any ideas what this could be about or how I could proceed...?
Thanks in advance and regards,
Irene


 

Hans Lenting  Identity Verified
Netherlands
Member (2006)
German to Dutch
Check the tags Jun 4

What comes to mind: did you check the tags? A missing or misplaced tag can corrupt the exported document.

 

ibz  Identity Verified
Local time: 19:16
Member (2007)
English to German
+ ...
TOPIC STARTER
Yes Jun 4

Hi Hans,
Yes, I run "Check tags" and there doesn't seem to be a problem...


 

ibz  Identity Verified
Local time: 19:16
Member (2007)
English to German
+ ...
TOPIC STARTER
Alternative Jun 4

...should I maybe just restart the project under another name to see if the same problem arises?

 

Hans Lenting  Identity Verified
Netherlands
Member (2006)
German to Dutch
Things to do Jun 4

ibz wrote:

...should I maybe just restart the project under another name to see if the same problem arises?


Please try this:
  • Open the source in MS-Word, save under a new name.
  • Import the new document.
  • Copy all source segments to their corresponding targets.
  • Export

What happens?


 

ibz  Identity Verified
Local time: 19:16
Member (2007)
English to German
+ ...
TOPIC STARTER
Stranger and stranger... Jun 4

I just opened the document and saved it under another name, but the name I see when trying to open it via Cafetran is different (the first to letters): I safed it under Netzwerk-E.docx and I see ~$tzwerk-E.docx.
Any ideas what this could be about? I getting a little bit worried here.


 

ibz  Identity Verified
Local time: 19:16
Member (2007)
English to German
+ ...
TOPIC STARTER
Workaround Jun 4

Hi Hans,
I now saved it under a completely different name, started a new project and filled in all exact matches. Right now the previews works again, but it still makes me wonder. Could it have anything to do at all with the formating of the titles? Just guessing...
Thanks a lot for your help,
Irene


 

Igor Kmitowski  Identity Verified
Poland
Local time: 19:16
Member (2016)
English to Polish
+ ...
Formating of the titles Jun 4

Hello Irene,

If you change anything in the original source language document before finishing its translation, you need to replace the previous version of the source document with the new one via Project > Replace document... . Then, CafeTran will reinsert the translation of the unchanged segments automatically leaving for translation only the changed segments.


 

ibz  Identity Verified
Local time: 19:16
Member (2007)
English to German
+ ...
TOPIC STARTER
Thank you, Igor Jun 4

Thank you for this information, Igor. I didn't know this!
However, it's not that I changed the formating of the original document - I just wondered if the original formatting could cause this problem.
Anyway, the preview works with the renamed document, but I'm still wondering about this...


 

ibz  Identity Verified
Local time: 19:16
Member (2007)
English to German
+ ...
TOPIC STARTER
Problem again ... Jun 5

Good morning,
I just tried to continue my work on my other computer - and the problem arises again. I can't open the Preview option and if I export the document, I get an error message when trying to open it in Word:

pxcrndutvetqamlckb3m.png

I'm at a loss ... What could this mean? Thank you for your help!


 

Hans Lenting  Identity Verified
Netherlands
Member (2006)
German to Dutch
Open a ticket Jun 5

Hello Irene,

I think that it is time for you to open a ticket at https://cafetran.freshdesk.com

You can send the problematic document to support.


 

ibz  Identity Verified
Local time: 19:16
Member (2007)
English to German
+ ...
TOPIC STARTER
Thank you ... Jun 5

... again for your help, Hans!

 


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