Unable to login to Cafetran website
Thread poster: Elisabeth Richard

Elisabeth Richard  Identity Verified
France
Local time: 17:41
Member (2018)
English to French
+ ...
Jan 20

Hi,

I'm encountering an issue with the exporting of documents so I tried to submit a support ticket. But for some reason my id and password did not work. So I followed the "forgotten password" link, several times now since last Friday, but I never received any email to reset my password. I checked that it was not in the spam, and I've also checked that there is not problem with my email, as I received other mails just fine.
I'm wondering whether I should also post what my init
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Hi,

I'm encountering an issue with the exporting of documents so I tried to submit a support ticket. But for some reason my id and password did not work. So I followed the "forgotten password" link, several times now since last Friday, but I never received any email to reset my password. I checked that it was not in the spam, and I've also checked that there is not problem with my email, as I received other mails just fine.
I'm wondering whether I should also post what my initial problem with export was here, as that is getting really urgent now, but in any case, I also need to be able to access the website.
Thanks in advance for your help.
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Jean Dimitriadis  Identity Verified
English to French
+ ...
Support ticket email address Jan 20

Hello Elisabeth,

I think you can try this email: support@cafetran.freshdesk.com (this is the email address from which private support tickets are sent, not sure if it can be used outside the ticket system).

I will remove it, if the developer prefers so.

Jean


 

Jean Dimitriadis  Identity Verified
English to French
+ ...
  Jan 20

If you prefer to use a public forum for the issue you are having, you can of course post the issue here, since you cannot access the official CafeTran forum. It is one of the support methods available.

In that case, I would simply suggest you create a new topic for easier future reference.

Jean


 

Elisabeth Richard  Identity Verified
France
Local time: 17:41
Member (2018)
English to French
+ ...
TOPIC STARTER
Thanks Jan 20

.I sent an email before I saw your second reply. So I'm going to post my problems here under a new topic and feel free to ignore the email.

 


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