Translation Workspace XLIFF Editor client update failure
Thread poster: xxxforever_youn
xxxforever_youn
United States
Local time: 14:17
Korean to English
Oct 26, 2014

Hi,

I'm using Translation Workspace XLIFF Editor 2.17.3 (build:2014-09-02T15:08:52.006000).

When I select "Connect to Translation Workspace" to log in and open a TM to do a job, I get the following pop-up prompting me to update the client.



Clicking OK downloads the update file. When the download is complete, I get the following pop-up.



Clicking Yes shuts down XLIFF Editor, but no update takes place. Opening XLIFF Editor again repeats the process.

Frustrating, yes. I am unable to do certain jobs at the moment because of this issue.

I've contacted GeoWorkz for support over a week ago, but they still haven't gotten back to me. I sent them another inquiry to chase them up, and not even an acknowledgement reply! Disgusting. SMH

Can someone PLEASE help me?


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Stephanie Busch  Identity Verified
Germany
Local time: 23:17
Member (2010)
English to German
+ ...
Download and install manually? Oct 26, 2014

Hi,

if you can access your Translation Workspace account, you could try downloading the installer (from Resources > Downloads) instead of doing the auto update.

The downloadable version is 2.18.4, i.e. higher than your present one. This might do the trick.

HTH!
Stephanie


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xxxforever_youn
United States
Local time: 14:17
Korean to English
TOPIC STARTER
Yay Oct 26, 2014

That did it!

It looks like I will have to delete and reinstall every time a new version is released, though.

Thank you very much for your help.


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