Trouble with SDL Studio 2017
Thread poster: euge bellini

euge bellini  Identity Verified
Uruguay
Local time: 16:10
Member (2009)
English to Spanish
+ ...
Sep 5

Hi there,
I have just installed version 2017 and it is not working properly. When trying to open a single document for translation, it just lets me choose the languages, but not the TM. I did open a package correctly though. Any thought? Has anyone had this problem?

Thanks,


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Rossana Triaca  Identity Verified
Uruguay
Local time: 16:10
Member (2002)
English to Spanish
You're not the only one... Sep 6

The community kdb has several reports of this happening and so far no public answers - you have to submit a support request. The easiest workaround so far is to make a project from scratch (I would posit that's a good idea all the time, to control exactly where the files are being saved to).

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euge bellini  Identity Verified
Uruguay
Local time: 16:10
Member (2009)
English to Spanish
+ ...
TOPIC STARTER
Can't believe it Sep 6

Hi Rosana,
Thanks for your reply.
I can't believe this has no official answer. I will try to submit a ticket and see what happens.


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Jesse Good
Japan
Local time: 04:10
Japanese to English
It's in the knowledge base.... Oct 7

This error is documented in the kb:
https://gateway.sdl.com/apex/communityknowledge?articleName=000004205


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Peter Simon  Identity Verified
Netherlands
Local time: 21:10
Member (2013)
English to Hungarian
+ ...
Perhaps... Oct 10

I sometimes have this problem too. I usually manage to solve it by choosing another source language first after it balks, and then go back to what I need, and then there she blows!

Hope it works for you too. I mostly have this problem with saving, the solution there is also doing it once again.


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euge bellini  Identity Verified
Uruguay
Local time: 16:10
Member (2009)
English to Spanish
+ ...
TOPIC STARTER
Magically solved Oct 10

Hi all,
The SDL support team replied and helped me with this issue. Strangely, the problem was already solved during a support call.

Many thanks for your suggestions.


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Trouble with SDL Studio 2017

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