fulfillment operations executive是什么主管?
Thread poster: clearwater

clearwater
China
Local time: 08:27
English to Chinese
Aug 24, 2009

Previously, Drummond was the service and fulfillment operations executive for Bank of America's global technology and operations.

久查之下,仍无结果。现发于此,请教各位指点一二。

请问:fulfillment operations executive /manager其头衔叫什么?

还是说service and fulfillment operations 应当作为一个整体来看待。service and fulfillment operations executive 有人翻译成“客户经理”,这样正确吗?

感觉头衔翻译一向很棘手:)


 

wherestip  Identity Verified
United States
Local time: 19:27
Chinese to English
+ ...
The Job Description for the Title Aug 24, 2009

clearwater,

依我看, 翻成 "客户经理" 大意是对的, 而且比较简洁, 所以未尝不可.

我网上找了一下, 这句话大概出于这篇文章: http://www.banktech.com/channels/showArticle.jhtml?articleID=209401079

So what are the responsibilities of "the service and fulfillment operations executive for Bank of America's global technology and operations"? 这可以从 Lance Drummond 网上的履历详细地了解到 ...



http://www.linkedin.com/pub/lance-drummond/a/19a/842

Prior to his eCommerce/ATM role, Lance was the Service and Fulfillment Operations executive for Global Technology and Operations. He led more than 19,000 associates who provided end-to-end operations support to 55 million consumer households, 2 million small business relationships, 200,000 commercial clients, 6,100 banking centers and 18,000 ATMs. His team’s responsibilities included image strategy and execution (Check 21), ACH and EDI processing, check processing, wholesale and retail lockbox services, ATM service and fulfillment, statement rendering, cash services, deposit fraud services, deposit product compliance and operations, and Card production.




由此看来 service and fufillment operations executive 意思上其实就是 负责给客户提供服务及业务经营部门的主管人. 中文还得你自己措辞了. 其他哪位能帮忙出个主意就更好了.icon_smile.gif


 

clearwater
China
Local time: 08:27
English to Chinese
TOPIC STARTER
fulfillment是难点 Aug 24, 2009

wherestip wrote:

clearwater,

依我看, 翻成 "客户经理" 大意是对的, 而且比较简洁, 所以未尝不可.

我网上找了一下, 这句话大概出于这篇文章: http://www.banktech.com/channels/showArticle.jhtml?articleID=209401079

So what are the responsibilities of "the service and fulfillment operations executive for Bank of America's global technology and operations"? 这可以从 Lance Drummond 网上的履历详细地了解到 ...



http://www.linkedin.com/pub/lance-drummond/a/19a/842

Prior to his eCommerce/ATM role, Lance was the Service and Fulfillment Operations executive for Global Technology and Operations. He led more than 19,000 associates who provided end-to-end operations support to 55 million consumer households, 2 million small business relationships, 200,000 commercial clients, 6,100 banking centers and 18,000 ATMs. His team’s responsibilities included image strategy and execution (Check 21), ACH and EDI processing, check processing, wholesale and retail lockbox services, ATM service and fulfillment, statement rendering, cash services, deposit fraud services, deposit product compliance and operations, and Card production.




由此看来 service and fufillment operations executive 意思上其实就是 负责给客户提供服务及业务经营部门的主管人. 中文还得你自己措辞了. 其他哪位能帮忙出个主意就更好了.icon_smile.gif


Steven,

谢谢!您所找到的链接处的这篇文章正是我着手翻译的。尽管稿已交,但这个头衔的翻译却一直盘绕在心头。

说实话,我觉得“客户经理”有偷懒之嫌,因为充其量只对应于service executive,却把fufillment operations 的意思给跳过去了。

这么说吧,如果这里的头衔不是service and fufillment operations executive,而是fufillment operations executive/manager,那又该如何翻译呢?应该不是业务经营主管或经理的意思。

我不能肯定这里的fufuillment与order fulfillment中的fulfillment是不是就是一回事。

fufuillment本身的翻译够棘手的了(虽然通常可译成“履行/执行/交付”),再加上个语义多重的operation(业务/运营/经营),这下好了,要想弄出个准确而具体的译名,感觉难上加难了。


 

wherestip  Identity Verified
United States
Local time: 19:27
Chinese to English
+ ...
ATM service and fulfillment Aug 24, 2009

ATM 是 Automated Teller Machines 的缩写

http://en.wikipedia.org/wiki/Automated_teller_machine

These ATMs need to be serviced and replenished with cash, hence the term "fulfillment".

有些头衔叫得很好听, 其实并不是公司里很重要的职位.


 

wherestip  Identity Verified
United States
Local time: 19:27
Chinese to English
+ ...
银行营业服务总经理 ? Aug 24, 2009

http://www.bu.edu/phpbin/news-cms/news/?dept=644&id=53204



With more than 30 years of progressive business and technology experience, Drummond joins Fiserv after more than six years at Bank of America where he most recently led the Online Bank and ATM Operations. In this role, Drummond managed the largest consumer online bank in the U.S., serving millions of active online consumers, bill payers and mobile subscribers. He was also responsible for delivering capabilities across the largest bank-owned network of ATMs in the country, including the deployment of deposit image ATMs. Prior to this, Drummond was the Service and Fulfillment Operations executive for Global Technology and Operations, providing end-to-end operations support for all of the bank's customers, banking centers and 18,000 ATMs. His team's responsibilities included image, ACH, EDI and check processing, lockbox services, ATM service and fulfillment, statements, cash services, card production, and deposit services, including product compliance and operations. Drummond initially led supply chain management when he joined Bank of America in 2002.



clearwater,

Here's another link for your reference. As you can see, Drummond's career and expertise mostly concentrate in the area of online banking and bank ATM operations/services.

我看中文不一定要翻得太具体, 弄不好把人家的职位贬得太低了. 但夸大的话也不能太离谱了icon_biggrin.gif

已经交稿没有什么大出入就好.



[Edited at 2009-08-24 20:57 GMT]


 


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