DVX2 and windows 8.1
Thread poster: A2MS

A2MS  Identity Verified
Local time: 06:57
French to Russian
+ ...
Oct 18, 2013

Hello,
I've just installed windows 8.1 and found out afterwards that DVX2 is not compatible with it !
Tried reinstalling DVX2 of course, as well as put it in compatibility mode with windows 8 or even windows 7, but it did not help
Does anyone have any clue ?
Thanks!
Bye
Martine


 

Selcuk Akyuz  Identity Verified
Turkey
Local time: 07:57
Member (2006)
English to Turkish
+ ...
it should be compatible Oct 18, 2013

Hi Martine,

AFAIK, Atril tests DVX2 on Windows 8.1 as well. Can you please provide details to Atril support.

Selcuk


 

A2MS  Identity Verified
Local time: 06:57
French to Russian
+ ...
TOPIC STARTER
dvx2 and windows 8.1 Oct 19, 2013

I did send them a mail yesterday.
I tried reinstalling + opening it in compatibility mode.
The software opens, it just refuses to create any project or open existing ones.
I'll try again today.


 

Graham Bennett  Identity Verified
United Kingdom
Local time: 05:57
Member (2010)
Malay to English
+ ...
I have the same problem Oct 19, 2013

I just got a new 64bit laptop, upgraded it to Windows 8.1 and then installed DVX2. I cannot open any projects or create a new one.

 

Daniel Benito
Mexico
Local time: 23:57
Please contact ATRIL support to obtain a patch Oct 21, 2013

Thanks to feedback here and on the dejavu-l mailing list, we were able to reproduce and solve the issue over the weekend. We will be releasing a new build of DVX2 soon, but in the meantime you can write to support@atril.com and we will send you a link to download a patch for build 633 which will resolve the issues with Windows 8.1.

 

A2MS  Identity Verified
Local time: 06:57
French to Russian
+ ...
TOPIC STARTER
patch Oct 21, 2013

Sounds great, thanks !
I just sent an email.


 

A2MS  Identity Verified
Local time: 06:57
French to Russian
+ ...
TOPIC STARTER
patch Oct 21, 2013

I sent 2 mails to the support team today but did not receive any answers. Do you know how I can get this patch ?

 

Christel Zipfel  Identity Verified
Member (2004)
Italian to German
+ ...
Just out of my experience Oct 21, 2013

A2MS wrote:

I sent 2 mails to the support team today but did not receive any answers.


you need to be very patient when it comes to getting an answer from Atril. They don't seem to have the sensation that you use their software to work with. But sooner or later it will arrive.icon_mad.gif


 

Selcuk Akyuz  Identity Verified
Turkey
Local time: 07:57
Member (2006)
English to Turkish
+ ...
Thanks Atril Oct 21, 2013

Christel Zipfel wrote:

you need to be very patient when it comes to getting an answer from Atril. They don't seem to have the sensation that you use their software to work with. But sooner or later it will arrive.icon_mad.gif


Atril provided a patch only in 2 days. Thanks!


 

A2MS  Identity Verified
Local time: 06:57
French to Russian
+ ...
TOPIC STARTER
patch Oct 22, 2013

Just received the patch and it works, thank Atril!

 

ozkariaz
English to Spanish
Where to download patch Jun 9, 2014

I'm also having the same problem with Windows 8.1. I tried to get an answer from DV Support with no reply. How can I obtain this patch? Any link you can provide? I would appreciate your help.

 

Christel Zipfel  Identity Verified
Member (2004)
Italian to German
+ ...
Don't be impatient Jun 9, 2014

ozkariaz wrote:

I'm also having the same problem with Windows 8.1. I tried to get an answer from DV Support with no reply. How can I obtain this patch? Any link you can provide? I would appreciate your help.


As said before, maybe in the meantime you may want to play cricket, go to the beach, take a little holiday or whatever? Sorry for being sarcastic, but DV support works like that.


 

QUOI  Identity Verified

Chinese to English
+ ...
Download the latest build: 8.0.641 Jun 10, 2014

It's fixed.

ozkariaz wrote:
I'm also having the same problem with Windows 8.1. I tried to get an answer from DV Support with no reply. How can I obtain this patch? Any link you can provide? I would appreciate your help.


 


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