What to do about these unexpected errors?
Thread poster: Samuel Murray

Samuel Murray  Identity Verified
Local time: 03:22
Member (2006)
English to Afrikaans
+ ...
Aug 23, 2015

Hello everyone

I installed DVX3 for the first time (Windows 7 HP 64-bit), and when I run it, I get lots of "unexpected error" message. The first three messages are:

Then there are some more, and finally DVX3 seems to be running. Then I create a new project, and more of these messages pop up. Eventually I'm able to add files, but then it hangs completely.

What is the appropriate procedure for installing and running DVX3, if not "download, double-click installer, and double-click icon"? (-:


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Merab Dekano  Identity Verified
Member (2014)
English to Spanish
+ ...
DVX3 Aug 23, 2015

I used DVX3 with Windows 8 and now with Windows 10. The only bizarre things I noticed about the program are these:

- Time to time the screen freezes and on the part of the screen where the TM data is displayed certain kind of dots start dwindling in a dance-like pattern. Nothing I do helps. The only remedy is to kill the session and restart the programme.

- Another one is when I mess up some tags (sort of sequential numbers in DVX3, nothing like in Studio), the target file contains some portions of source text where the target text is supposed to be.

Other than that, I have experienced no issues whatsoever.

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Endre Both  Identity Verified
Local time: 03:22
Member (2002)
English to German
DVX seems to have problems loading settings Aug 23, 2015

Samuel, was this the very first install of DVX or did you at some earlier point install DVX, DVX2 or DVX3?

The program seems to choke on finding or reading the settings, which are stored in the file Settings.dvset. One possible reason could be that an earlier install specified a path to this file that is now invalid.

You could try removing the entire registry branch relating to DVX (HKEY_CURRENT_USER\Software\ATRIL) and see if that helps. On startup, DVX recreates the registry keys with the default settings.

If that fails, you could remove DVX3 and reinstall. And if that fails, ask for help: support at atril/com.

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Local time: 03:22
Jet Database Engine Aug 25, 2015

These messages come from the Jet Database Engine, telling you that it cannot read tables from the Settings file (which is itself a Jet Database, by the way): http://helpdesk.atril.com/index.php?pid=knowledgebase&cmd=viewentclient&id=100

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Epameinondas Soufleros  Identity Verified
Local time: 04:22
Member (2008)
English to Greek
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By the way... Aug 25, 2015

Is there any hope that DVX will do away with SQL or offer an easy way to construct queries?
Or at least offer a clear picture of the tables and their relationships?
Not all of us have Microsoft Access installed, so we can't open and see for ourselves.

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