Problem with Deja Vu X3
Thread poster: Irene Acler

Irene Acler  Identity Verified
Italy
Local time: 09:35
Spanish to Italian
+ ...
Sep 3, 2015

Hello everybody,

I've been trying to open Deja Vu C3 all afternoon, but it doesn't work.

The message I get is this:

DejaVuX3 has encountered a problem and needs to close.

Technical details:
DehaVuX3.mEncryption.Init Line: 5
429: ActiveX component can't create object

I've sent an e-mail to Atril support, but I haven't received any answer yet, and I really need my DejaVu back to work on a urgent problem.

Has this happened to you as well?

Regards,
Irene


 

Atril_TEAM
France
Local time: 09:35
support@atril.com Sep 3, 2015

Hello Irène,

I'm afraid we did not receive your request - can you please send it to support@atril.com?

This error can be caused by various things, we will probably have a remote session to solve this.

Kind regards,
Atril TEAM


 

Irene Acler  Identity Verified
Italy
Local time: 09:35
Spanish to Italian
+ ...
TOPIC STARTER
Solved Sep 4, 2015

I really thank Etienne from Atril who helped me for almost two hours sorting the problem out.

Thanks, now it works.

Irene


 


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