Le chat et la souris
Thread poster: Irène Guinez

Irène Guinez  Identity Verified
Spain
Local time: 03:43
Member (2009)
Spanish to French
+ ...
Feb 11, 2010

Bonjour,

Je me suis inscrite à un cours sur Trados il y a quelques semaines.
J'ai payé 78€.
Ce cours a été annulé, faute du nombre minimum d'assistants.
Je demande le remboursement de mes 78€. Le staff me commente que je recevrai la somme en peu de jours sur ma "wallet".

J'attends plus d'une semaine et rien.
Je continue à envoyer des "supports requests" et on me dit que l'argent a été viré sur mon compte paypal.
Cela fait 2 semaines presque que je vérifie¡fie sur Paypal et rien.
J'ai contacté Paypal et il n'y a aucune trace de cet argent.

Je continue, patiemment , à envoyer des requests concernant mes 78€ et maintenant, je n'ai même plus de réponse.

C'est inconcevable.
Je ne sais pas du tout vers qui me retourner.
A qui me plaindre?
Comment récupérer cet argent si les différents membres du staff m'ignorent complètement.
J'ai encore envoyé un message aujourd'hui, qui restera probablement sans réponse.

Je ne sais plus quoi faire.

Une idée?

Merci

Irène Guinez


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Lucia Leszinsky
SITE STAFF
Refund issued last January 21 Feb 11, 2010

Dear Irène,

First of all, I apologize for writing this reply in English.

Like I explained to you in your support request, our records show that the refund you requested was issued last January, 21 at 11:47:46 EST. The amount and the transaction details were provided to you in the same support request.

Also, I am afraid that I do not see information about PayPal's reply to your support request from them in the support request you submitted.

Since this issue is already being addressed by support staff and this thread is not in line with forum rule 11, http://www.proz.com/siterules/forum/11#11 , I am locking it.

Thanks in advance for providing more information about PayPal's answer in your support request.

Best regards,

Lucia


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