Can't install downloaded updates or programs
Thread poster: NR_Stedman
NR_Stedman  Identity Verified
France
Local time: 20:34
French to English
Jun 19, 2008

I can't install any new downloaded programs or updates on my laptop computer.

I have windows vista and have made sure that all antiviruses and firewallls are off. When I click to open any downloaded .exe file or update file and "run as administrator" I get an error message saying that .exe has stopped working.

This includes my AVG antivirus for instance which has stopped updating automatically and I and I can't install a new downloaded version. No other .exe file works either.
Otherwise all email functions work OK

Help very gratefully received


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Percy Balemans  Identity Verified
Netherlands
Local time: 20:34
English to Dutch
+ ...
Could be a virus Jun 19, 2008

I had a similar problem years ago and it turned out it was caused by a virus which disabled all .exe files. It was solved very easily by changing a registry setting. Try searching the Microsoft website or anti-virus websites for more info.

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NR_Stedman  Identity Verified
France
Local time: 20:34
French to English
TOPIC STARTER
Problem still unsolved Jun 19, 2008

Thanks for you suggestion butl I have wasted a day and still cant' find a solution. My outdated AVG couldn't find a virus. I disinstalled AVG to try to reinstall AVG 8 but got the same error message "
"Setup.exe has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is
available." I get the same error message with all downloaded programs so now have no antivirus at all.
I cleaned up my registry with registry cleaner to no avail and have searched the net where lots of people seem to have similar problems.

Extreme gratitude for anyone who can tell me what is wrong!!


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Sharon Sarah Schmitz  Identity Verified
Germany
Local time: 20:34
English to German
Could be a feature... Jun 20, 2008

...that's bugging you.

Have you already checked Microsoft's help site and FAQ on the "Windows will close the program and notify you if a solution is available" problem?


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