Thread poster: Noni Gilbert
| | Noni Gilbert
Local time: 16:43
Spanish to English
So, no, it's not just your imagination, you are not just a whinging customer, your internet connection really is slower than what you thought you were paying for....
I rather think that a lot of us are simply resigned to the bad deals we get - have enough problems on a day to day basis without having to take the giants on, but it would be nice to see something positive done (and in Spain too!)
Hope I don't put everyone in a bad mood
| | Sonia Hill
Local time: 15:43
Italian to English
| Our broadband is awful || Jul 27, 2010 |
I've known this for some time, as unfortunately I live in an area of the UK where the broadband speed is really bad. According to an online broadband download speed test, ours is just 1.8 mbps and I think we're paying for up to 20 mbps
Changing provider won't help, as we live too far from the telephone exchange. We can't get fibre optic broadband here either. Grrrr!
| | Alex Lago
Local time: 16:43
English to Spanish
| In Spain ONO is the best offer || Jul 27, 2010 |
In Spain at least, the best ISP provider in terms of actually giving you the speeds you buy, is definitely ONO. I have 6MB contracted with them and I regularly test the speed, it is always above 98% so they really do deliver on the contracted speed.
Problem with ONO though is that they use their own infrastructure (fiber optics cable) and unless you live somewhere where they have laid the cables you can't connect to their network. Fortunately not only the major cities are cabled, there are a lot of towns (like mine, though the whole town is not cabled so not every one can connect) that are, but there are also many more that are not, but if by any chance your area has ONO I definitely recommend using them.
In india there are many provider so fortunately we get the benefit of lower cost and high speed.
| | Lars Jelking
Local time: 17:43
English to Swedish
| Hotly debated subject || Jul 27, 2010 |
The advertised speed is seldom achieved even when checking it towards one of the many meters available on the Internet.
But poor performance should not only be blamed on the ISP or cable operator. Server bandwidth on the E-mail provider, ProZ.com and all the others are limited and pulls down the transfer rate. A government or large industry may have priority and “block” some of the available time along the route. A hub may be down resulting in re-routing of large volumes. And just because you have “broadband” does not necessarily mean that the guy in the other end has it.
And hand-on-heart: How many of us can honestly claim that 150 kB/s instead of 1.5 GB/s slows down the translation work? Put all outgoing correspondence in the outbox, click SEND, and do the administration for your latest projects. When you have calculated the fee and written the invoice the mails has gone out. Take a walk with dog while that 80 MB file from agent XY’s FTP servers is snailed down.
| How to check your speed in Spain || Jul 27, 2010 |
Alex Lago wrote:
In Spain ONO is the best offer
As for checking your actual speed (at least in Spain), you can go to ADSL Ayuda.
The speed test usually reveals that you only enjoy about 80% of the nominal speed.
| | Samuel Murray
Local time: 16:43
English to Afrikaans
| I don't complain || Jul 27, 2010 |
aceavila - Noni wrote:
So, no, it's not just your imagination, you are not just a whinging customer, your internet connection really is slower than what you thought you were paying for...
In my NL home I have the cheapest of the cheapest packages. I don't even know what speed I'm supposed to get, but if a 10 MB file pops in in less than 5 seconds (and believe me, it often does!), then I don't see why I should complain.
In my ZA home I also have the cheapest broadband option. Its maximum speed is exactly 100 times slower than the average speed in my NL home, so 10 MB file takes between 10 and 20 minutes download.
But I catch your drift -- what is promised is never what is delivered. The news story you quote says that users on average get only 46% of their promised speed. Personally, I think that's still okay. Only when the actual speed constantly drops to less than 20% of the promised speed would I start to feel miffed about the whole affair. I mean, if you want faster speeds, then buy a faster package.
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