Broadband speeds
Thread poster: Noni Gilbert

Noni Gilbert  Identity Verified
Local time: 19:04
Spanish to English
+ ...
Jul 27, 2010

So, no, it's not just your imagination, you are not just a whinging customer, your internet connection really is slower than what you thought you were paying for....

I rather think that a lot of us are simply resigned to the bad deals we get - have enough problems on a day to day basis without having to take the giants on, but it would be nice to see something positive done (and in Spain too!)

Hope I don't put everyone in a bad moodicon_wink.gif



Sonia Hill
United Kingdom
Local time: 18:04
Italian to English
Our broadband is awful Jul 27, 2010

I've known this for some time, as unfortunately I live in an area of the UK where the broadband speed is really bad. According to an online broadband download speed test, ours is just 1.8 mbps and I think we're paying for up to 20 mbpsicon_frown.gif
Changing provider won't help, as we live too far from the telephone exchange. We can't get fibre optic broadband here either. Grrrr!


Erik Freitag  Identity Verified
Local time: 19:04
Member (2006)
Dutch to German
+ ...
up to Jul 27, 2010

It's the same here in Germany. The practice of advertising and selling "up to" mbps has always been annoying me big time. Changing your provider won't help, as they all follow the same scheme.

I wonder why this can be legal. Imagine your butcher's selling "up to 1 pound of meat", meaning that you'll pay for 1 pound and get an arbitrary amount of meat, but never more than half a pound...


Emma Goldsmith  Identity Verified
Local time: 19:04
Member (2010)
Spanish to English
Living out of the city Jul 27, 2010

In Spain, if you don't live in a big city, not only do you not get the speeds that are promised, but you don't even get a look in at the special offers that are advertised.

I have rung up to enquire about different broadband offers, only to be told that they don't apply to where I live.

To be fair, when I was told that my new car would go cruising along at 140 kph, I didn't expect that it would get to that speed along my country lane....


Alex Lago  Identity Verified
Local time: 19:04
Member (2009)
English to Spanish
+ ...
In Spain ONO is the best offer Jul 27, 2010


In Spain at least, the best ISP provider in terms of actually giving you the speeds you buy, is definitely ONO. I have 6MB contracted with them and I regularly test the speed, it is always above 98% so they really do deliver on the contracted speed.

Problem with ONO though is that they use their own infrastructure (fiber optics cable) and unless you live somewhere where they have laid the cables you can't connect to their network. Fortunately not only the major cities are cabled, there are a lot of towns (like mine, though the whole town is not cabled so not every one can connect) that are, but there are also many more that are not, but if by any chance your area has ONO I definitely recommend using them.



3ADE shadab
Local time: 23:34
Hindi to English
+ ...
India Jul 27, 2010

In india there are many provider so fortunately we get the benefit of lower cost and high speed.


Lars Jelking  Identity Verified
Local time: 20:04
Member (2006)
English to Swedish
+ ...
Hotly debated subject Jul 27, 2010

The advertised speed is seldom achieved even when checking it towards one of the many meters available on the Internet.

But poor performance should not only be blamed on the ISP or cable operator. Server bandwidth on the E-mail provider, and all the others are limited and pulls down the transfer rate. A government or large industry may have priority and “block” some of the available time along the route. A hub may be down resulting in re-routing of large volumes. And just because you have “broadband” does not necessarily mean that the guy in the other end has it.

And hand-on-heart: How many of us can honestly claim that 150 kB/s instead of 1.5 GB/s slows down the translation work? Put all outgoing correspondence in the outbox, click SEND, and do the administration for your latest projects. When you have calculated the fee and written the invoice the mails has gone out. Take a walk with dog while that 80 MB file from agent XY’s FTP servers is snailed down.


Tomás Cano Binder, BA, CT  Identity Verified
Local time: 19:04
Member (2005)
English to Spanish
+ ...
How to check your speed in Spain Jul 27, 2010

Alex Lago wrote:
In Spain ONO is the best offer


As for checking your actual speed (at least in Spain), you can go to ADSL Ayuda.

The speed test usually reveals that you only enjoy about 80% of the nominal speed.


Samuel Murray  Identity Verified
Local time: 19:04
Member (2006)
English to Afrikaans
+ ...
I don't complain Jul 27, 2010

aceavila - Noni wrote:
So, no, it's not just your imagination, you are not just a whinging customer, your internet connection really is slower than what you thought you were paying for...

In my NL home I have the cheapest of the cheapest packages. I don't even know what speed I'm supposed to get, but if a 10 MB file pops in in less than 5 seconds (and believe me, it often does!), then I don't see why I should complain.

In my ZA home I also have the cheapest broadband option. Its maximum speed is exactly 100 times slower than the average speed in my NL home, so 10 MB file takes between 10 and 20 minutes download.

But I catch your drift -- what is promised is never what is delivered. The news story you quote says that users on average get only 46% of their promised speed. Personally, I think that's still okay. Only when the actual speed constantly drops to less than 20% of the promised speed would I start to feel miffed about the whole affair. I mean, if you want faster speeds, then buy a faster package.


Paula Borges  Identity Verified
Local time: 16:04
Member (2010)
English to Portuguese
+ ...
sad Jul 28, 2010

I'll update my package to 5MB so I can finally get the 3MB I've been paying for.


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