Double trouble - can't run MemoQ and keep getting error message about some mysterious "Tray"
Thread poster: svenfrade

svenfrade  Identity Verified
Germany
Local time: 06:17
French to German
+ ...
Oct 11, 2010

Dear all,

It all started this morning when I was unable to export my translation from MemoQ 4.2 into an Excel file. I only purchased MemoQ about a week ago, used the trial version first and worked on a considerably larger Excel file without the hint of a problem.

I got some advise in the MemoQ forum and installed all Windows updates, still nothing happened. I tried to restore the system and set it back to an earlier date when it was working hassle-free. The problem persisted. I deleted MemoQ and tried to re-install it and now I can't even start MemoQ anymore since I immediately get the error message "MemoQ has encountered an error and needs to be closed". There is also another software which I can't run anymore.

In addition, shortly after starting the computer I get the mysterious error message "Tray has encountered a problem...". I have never ever seen this before and I have no idea what it might be referring to or where it comes from. However, I suspect that it may have something to do with not being able to start MemoQ or the other software I mentioned. There seems to be no problem with Wordfast though.

Now the only solution I can think of is to absolutely wipe out everything but I would hate do that - it takes so much time to make back-ups of everything and get the system back to the current set-up. So any ideas what to do would be highly appreciated.

BTW, I'm one of those dinosaurs how still use Windows XP and MS Office XP.


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Double trouble - can't run MemoQ and keep getting error message about some mysterious "Tray"

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