Runtime Error Heeellllp
Thread poster: tucup

Jul 15, 2005


I keep getting this error on my new IBM Laptop and im lost.

Runtime Error Program:

c:\Program Files\Internet explorer\iexplore.exe

This application has requested the Runtime to terminate in an unusual way.
Please contact the application's support team for more information

I read a topic about this before but the links seem to be dead. Has anyone had this error. The IBM laptop is new with xp home and Nortons installed with office and internet connection is ADSL BT


Ines Burrell  Identity Verified
United Kingdom
Local time: 23:08
Member (2004)
English to Latvian
+ ...
New laptop and Internet Explorer Jul 15, 2005

I did not exactly have a runtime error like you. What I had was a non-responsive Internet Explorer. It just did not react to anything. My MacAfee security center could not be updated because it is done via Internet Explorer, I could not download anything from Microsoft either.
In the end I had to reboot the system. That was sort of painful but not too much as the laptop was almost brand new (2 month) and I had not accumulated too much persihable stuff.
What I can advise you to do is contact the company that sold you the laptop or the manufacturer's help line. Most laptop manufacturer's will have one. They have to help in cases like this, especially if the laptop is brand new and you have a 1 year warranty.
It is not clear in which country you live and your customer support can depend on that as well. But there must be one.



Local time: 01:08
English to Russian
+ ...
Trial and error usually helps Jul 15, 2005

If there are specifics about the error (does it have any additional info beyond what you've written?) then you could Google for it , otherwise only trial and error would resolve the issue. You didn't specified when this error occurs.

I'd suggest following steps -

1) clean the Temporary Folder in Internet Explorer (IE)
( Tools ->Internet Options->Temporary Internet Files [Delete Files]);

2) run Windows Update and check whether updates related to IE are available - if so install them;

3) run some anti-spyware software , they [spyware] are notorious for mangling the IE. I use Adaware, but the brand-new from the Microsoft is now available too.


more likely dll error Jul 17, 2005

Many thanks,

I think its more likly to be a missing component like a dll file or a damaged one. What really gets me though is that IBM bundled a whole load of programs in it for service and messaging that I dont need. I only wanted a laptop that ran XP, OFFICE and some ANTIVIRUS. I had a friend do a registry check and found 1451 errors, 80 critical ones. usually XP only has maybe 3 which might be PTBOOT etc.

Ive run nortons AV 2005, Adaware, Spybot, Regcleaner and microsofts spyware tool but nothing has stopped this coming up

Im going to try reinstalling IEXPLORE.EXE and java although I didnt install java it seems to pop up on a number of web sites relating to runtime errors in IE

....WHY ME

Thanks for your help


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Runtime Error Heeellllp

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