Which Lionbridge SLA should I sign as a freelancer?
Thread poster: Clare Swann

Clare Swann
United Kingdom
Local time: 23:55
Italian to English
+ ...
May 10, 2012

Hi everyone,

I've registered on Lionbridge Service Partners Portal and I see I have to sign an SLA before I can progress any further but I'm not sure which one to sign as a freelancer. There's one just called 'Lionbridge SLA' and one called 'Subject Matter Expert SLA', as a translator without one specialism in particular should I sign the generic Lionbridge one?

Any advice would be great as it's not making much sense to me at the moment. I'm only able to sign one so I need to make sure it's the right one!

Many thanks.



JaneD  Identity Verified
Local time: 00:55
Member (2009)
Swedish to English
+ ...
None of the above May 10, 2012

Personally I would avoid them like the plague; they are generally considered to be a Bad Thing for the translator (poor payment, terrible project management...). I have never worked with them, but from anecdotal evidence it can also take you a LONG time to free yourself from their importunate emails once you have decided you no longer want to work with them.

I see that you have recently registered on this forum, and I assume that you are probably a recent graduate. If so, please feel free to contact me privately for advice. I can also point you in the direction of at least one agency client that I would recommend to "fledgling" translators!



Tomás Cano Binder, BA, CT  Identity Verified
Local time: 00:55
Member (2005)
English to Spanish
+ ...
None May 10, 2012

I would only sign such agreements with a purchase order on my desk already.

Good luck!


Stephanie Busch  Identity Verified
Local time: 00:55
Member (2010)
English to German
+ ...
Ask them May 11, 2012

Hi Clare,

every major language service provider has a dedicated vendor management team. They will be able to tell you what you need to know in order to work with them.

You should find their email addresses listed in the Contacts section.

Hope this helps!


Alina - Maria Chiteala  Identity Verified
Local time: 01:55
Member (2011)
English to Romanian
+ ...
Any May 11, 2012

any of them you like


Charlie Bavington (X)  Identity Verified
Local time: 23:55
French to English
None May 11, 2012

Truly, if you can find work elsewhere, I suggest you take it.


Clare Swann
United Kingdom
Local time: 23:55
Italian to English
+ ...
Thanks May 11, 2012

Hi everyone,

Thank you so much for the advice. As I have done some work for an agency using TWS, a Lionbridge programme, I have had to sign up with them in order to continue working for that agency. Luckily they give me regular-ish work and I haven't had much to do with the Lionbridge marketplace. I was looking to use the Marketplace to find more work, but I am definitely reconsidering using them at all after all your feedback.

I think I will just not sign an agreement for now and look for work elsewhere.

Also I was told I'm not supposed to mention agency names in forum posts, so sorry if I've broken any rules! Thanks everyone for your advice, and especially Jane, I will message you privately regarding your offer to give me advice - thank you!



Jean-Patrick Le Bihan  Identity Verified
United States
Local time: 18:55
English to French
Lionbridge SLA May 18, 2012


You only need to sign the Life Sciences SLA if you translate in this field. If you do not work in the Life Sciences area at all you can sign the standard SLA only.

You do not have to worry about payments when working with Lionbridge. You simply need to make sure that your invoice is submitted as soon as you have delivered the work.

You can contact a vendor manager at Lionbridge about any payment concern. There are only occasional delays that relate to banking information that was entered incorrectly, information missing on an invoice, a PO that landed in a spam folder. The few issues that I see on ProZ could have been resolved very quickly by simply contacting a Lionbridge vendor manager.


[Edited at 2012-05-18 19:49 GMT]


To report site rules violations or get help, contact a site moderator:

You can also contact site staff by submitting a support request »

Which Lionbridge SLA should I sign as a freelancer?

Advanced search

Wordfast Pro
Translation Memory Software for Any Platform

Exclusive discount for ProZ.com users! Save over 13% when purchasing Wordfast Pro through ProZ.com. Wordfast is the world's #1 provider of platform-independent Translation Memory software. Consistently ranked the most user-friendly and highest value

More info »
Déjà Vu X3
Try it, Love it

Find out why Déjà Vu is today the most flexible, customizable and user-friendly tool on the market. See the brand new features in action: *Completely redesigned user interface *Live Preview *Inline spell checking *Inline

More info »

  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search