printer problem: paper jam status doesn't stop
Thread poster: Martine Soulet
Martine Soulet  Identity Verified
France
Local time: 17:58
English to French
+ ...
Jun 15, 2007

Hello everybody !

I have a problem with my HP PSC 2350. I had a paper jam yesterday and since then, nothing happens. I cancelled the paper jam, I tried to print something else but nothing. Still in paper jam status wherease no paper is blocked in it. I put it off all the night and this morning I finally succeeded to print one page but when I wanted to print another longer document, the paper jam status appeared again.

I had another HP PSC 2 years ago and from the moment it began doing paper jams, I had to change and buy a new one.

Did someone already had this kind of problem? Is there something I can do from the computer and/or directly on the all-in-one to correct the problem?

Thanks a lot
Martine


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Jalapeno
Local time: 17:58
English to German
... Jun 15, 2007

Have you tried HP's homepage?

This link could be useful. If it isn't, perhaps you could look around on HP's site to find something that is.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00303920&lc=en&cc=us&dlc=&product=434551

HTH


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PAS  Identity Verified
Local time: 17:58
English to Polish
+ ...
HP problems Jun 15, 2007

I gave up on HP printers (for bulk work) mainly because of their notorious paper jammin'

It's likely that there is a small piece of paper stuck somewhere inside the printer. You may need to open it from the back (or take off any detachable pieces) and look for some small bit of paper stuck in between the works.

This happens especially if I had to yank the paper out of my printer by force.

HTH
Pawel Skalinski


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Martine Soulet  Identity Verified
France
Local time: 17:58
English to French
+ ...
TOPIC STARTER
thanks a lot but... Jun 15, 2007

Jalapeno wrote:

Have you tried HP's homepage?

This link could be useful. If it isn't, perhaps you could look around on HP's site to find something that is.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00303920&lc=en&cc=us&dlc=&product=434551

HTH



I succeeded printing one page after going on the HP's homepage but the printer creates the paper jam itself... It takes the following sheet of paper and stops in the middle of it.


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Martine Soulet  Identity Verified
France
Local time: 17:58
English to French
+ ...
TOPIC STARTER
that's what I'm thinking about Jun 15, 2007

PAS wrote:

I gave up on HP printers (for bulk work) mainly because of their notorious paper jammin'

It's likely that there is a small piece of paper stuck somewhere inside the printer. You may need to open it from the back (or take off any detachable pieces) and look for some small bit of paper stuck in between the works.

This happens especially if I had to yank the paper out of my printer by force.

HTH
Pawel Skalinski


But what kind of printer would be better to print everything at the same time : images, colours, photos... ?

Martine


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Patricia Lane  Identity Verified
France
Local time: 17:58
French to English
+ ...
love mine... Jun 15, 2007

Martine Soulet wrote:


But what kind of printer would be better to print everything at the same time : images, colours, photos... ?

Martine


After having had a bunch of different printers over the years, I am really happy with my Canon MPC 600F. It prints, copies, scans, and faxes, does a great job on high resolution images and so on. Plus it takes 4 ink cartriges (black + 3 colors), making it economical to use. In 6 years, I've never had any kind of problem.

Patricia


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PAS  Identity Verified
Local time: 17:58
English to Polish
+ ...
HP is fine as a printer Jun 15, 2007

The quality of the printouts is very good, but I cannot use it to print, say, 60 pages of something at draft quality because I know it will jam, or feed 6 pieces of paper at once or whatever.

And if I use good quality, then the cartridge lasts 2 weeks.
Also, high-end HP printers are good, but very expensive. It's the cheap home equipment that's, well, cheap.

So I kept my inkjet for colour stuff (mostly my wife's school work) and bought a b/w laser multi-function (a Samsung) for larger printouts. We also use it as a copy machine - it lets you make copies without turning on the computer, which is handy.

P.A.S.

[Edited at 2007-06-15 12:22]


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Maxi Inge
Local time: 11:58
German to English
+ ...
type of paper? Jun 18, 2007

Sometimes the weight or type of paper will make a difference. I have two HP printers, a laser and a colour multipurpose and am happy with both. However, recently I wanted to use up some of my old very light weight paper and it was feeding through four or five sheets at a time.

My HP laser printer is a bit quirky. If it runs out of paper in the middle of a print job and I put in new paper, it continues signalling a problem. The solution seems consist of opening the front door and closing it again. Then the HP "thinks" that it has been "fixed", blinks green, and starts printing.


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