Skype problems
Thread poster: Russell Jones

Russell Jones  Identity Verified
United Kingdom
Local time: 21:50
Italian to English
Feb 28, 2012

Today my Skype access went AWOL.

Windows Action Centre suggested an update and I downloaded it from the Skype site. I immediately received the notification of a test message my wife had sent me (hers is still working and is linked to the same router) but it immediately crashed again (system tray icon disappeared). When I open Skype I get a message on the page: "Skype Home not available at present. Please try again later" and then a dialogue box saying: "Skype has stopped working".

Any advice gratefully received.

[Edited at 2012-02-28 17:06 GMT]


 

Ahmet Murati
Germany
Local time: 22:50
English to Albanian
+ ...
I just checked skype echo call Feb 28, 2012

and no problems with skype. Have you checked your computer for any possible virus that might be causing these kind of problems/

 

Russell Jones  Identity Verified
United Kingdom
Local time: 21:50
Italian to English
TOPIC STARTER
Viruses Feb 28, 2012

Thanks Amurati

McAfee carried out a scheduled scan 5 hours ago and found no viruses or spyware.

Following the Skype Heartbeat advice, I deleted all traces of Skype, including nearly 100 registry items, changed my password, rebooted and downloaded Skype again.

It has not solved the problem.



[Edited at 2012-02-28 22:15 GMT]


 

Bernard Lieber  Identity Verified
Local time: 22:50
English to French
+ ...
Skype Version Feb 28, 2012

What is your version of Skype mine is 5.5.0.124? What's your OS?

[Edited at 2012-02-28 21:59 GMT]


 

Russell Jones  Identity Verified
United Kingdom
Local time: 21:50
Italian to English
TOPIC STARTER
Skype 5.8 Feb 28, 2012

Hi Bernard

It's version 5.8, downloaded today.

I'm using Windows 7, 64 bit.


 

XXXphxxx (X)  Identity Verified
United Kingdom
Local time: 21:50
Portuguese to English
+ ...
Skype Uninstall tool Feb 29, 2012

This is just a shot in the dark. Have you tried uninstalling Skype using an Skype uninstall tool? I ask because Skype seems to lodge itself in your system. I had problems with a message I couldn't delete on two of my machines. I tried uninstalling and re-installing Skype via the Control Panel yet this message lingered on (still does to this day) and kept on popping up to notify me it was there (it's very annoying). Recently I bought a new computer downloaded Skype and it's fine so the problem wasn't with my account per se, the issue had just lodged itself in my system. Perhaps a Skype removal tool might do the trick?

 

Jan Kolbaba  Identity Verified
Czech Republic
Local time: 22:50
Member (2006)
English to Czech
+ ...
MaAfee Feb 29, 2012

could be the reason. I use the same antivirus app too and had a similar problem. For Skype you need to allow a full access to Internet in the McAfee settings.

HTH, Jan


 

Russell Jones  Identity Verified
United Kingdom
Local time: 21:50
Italian to English
TOPIC STARTER
Thanks everyone Feb 29, 2012

I tried a Skype Uninstall tool but that didn't work either.

In desperation I asked a specialist company, who checked everything remotely - at a cost!

It was Malware that had somehow bypassed McAfee.


 


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