Error messages re KudoZ questions & support ticket
Thread poster: Jack Doughty

Jack Doughty  Identity Verified
United Kingdom
Local time: 06:17
Member (2000)
Russian to English
+ ...
Oct 1, 2008

I was notified of three questions this morning, but on clicking the links, only got "Error: question not found".
Was notified of another one, got there OK, submitted an answer, got two agrees to it & returned to it to express thanks, no problem; then got another agree and got "Error, question not found" on that one. Looked the question up on "My KudoZ" - it wasn't there. Looked it up on "Ask question", pair Russian>English, all subjects: it was there, but my answer was not on it, though three other answers were.
After that I got another agree with another link to the question, which again produced the "Error, not found" message. So it looks as though other people can still see my answer but I can't see it myself.

OK, so submit a support ticket seems the obvious thing to do. I did this when the problem first arose, and got an acknowledgment with a link to the support ticket. I tried to go back to it by this link and got:
Error: Either no link with this ID exists or you are not authorized to see it. So I have now had to submit a new support ticket (not sure if it got there, no email acknowledgment so far) to report that.

Is anyone else experiencing problems like this today?


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Natalie  Identity Verified
Poland
Local time: 07:17
Member (2002)
English to Russian
+ ...

MODERATOR
Hi Jack Oct 1, 2008

This is an obvious problem with the site databases - most probably one or more servers are affected; I have already submitted a support request and will notify the staff by skype as soon as somebody will be online (there is no one at the moment).

Natalia


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GILOU  Identity Verified
France
Local time: 07:17
Member (2002)
English to French
error message Oct 1, 2008

Same problem here.

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Jack Doughty  Identity Verified
United Kingdom
Local time: 06:17
Member (2000)
Russian to English
+ ...
TOPIC STARTER
Not a problem now. Oct 1, 2008

I now have access to all the questions which were previously producing error messages, including the one to which I submitted an answer, and also to my first support ticket. The second one was never acknowledged so I don't think it got through.

[Edited at 2008-10-01 11:54]


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avsie  Identity Verified
Local time: 07:17
English to French
+ ...
Same problem here Oct 1, 2008

One of my question was 'inexistent' all morning, but I can finally see it now. What was funny (or not) was that I was getting notifications of answers to my question while I couldn't even access it myself. Strange...

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Jared Tabor
Local time: 03:17
SITE STAFF
Should be back to normal Oct 1, 2008

Hi all,

I've posted at http://www.proz.com/post/958031#958031 as well. Sorry all for the inconvenience.

Best regards,

Jared


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