No longer receiving any KudoZ email notifications
Thread poster: Mojo 59

Mojo 59  Identity Verified
United Kingdom
Local time: 13:28
Member (2012)
English to Arabic
+ ...
Jul 19, 2017

Hi all,

I'm no longer receiving ant Kudoz email notifications, although I did all the relevant settings. Any help is much appreciated.


Kindest regards
Mojo


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Katalin Horváth McClure  Identity Verified
United States
Local time: 08:28
Member (2002)
English to Hungarian
+ ...
Support request Jul 19, 2017

If your settings are correct, and you are still not getting them, then sending a Support Request would be the best way to directly address the problem.

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Jared Tabor
Local time: 09:28
SITE STAFF
The notifications are being sent-- are they possibly being filtered by your email account? Jul 19, 2017

Hello Mojo,

You have been sent two KudoZ notifications so far today (the 19th), for http://www.proz.com/kudoz/6363569 and http://www.proz.com/kudoz/6363710 (if you look at the bottom of the page for those questions, you should see "Notification of this KudoZ question was sent to you" plus the email address to which it was sent). It sounds like the notifications may be getting filtered to your spam or possibly some other folder. If you are unable to locate them, as Katalin says the best thing to do is open a support request, where the support team can better troubleshoot the issue. Thanks!

Jared


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Mojo 59  Identity Verified
United Kingdom
Local time: 13:28
Member (2012)
English to Arabic
+ ...
TOPIC STARTER
Thanks Jul 19, 2017

Thanks very much Katalin and Jared - much appreciated. But do you know how to send a support request, because I haven't used it before, and I have already tried to look for it , but couldn't find it.

Many thanks
Mojo


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Jared Tabor
Local time: 09:28
SITE STAFF
Support center link (under the question mark icon in the new navigation menu) Jul 19, 2017

Hi Mojo,

The support center is here: http://www.proz.com/support (under the question mark icon in the new navigation menu). Just click on the "Submit a support request" link there.

Jared


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Katalin Horváth McClure  Identity Verified
United States
Local time: 08:28
Member (2002)
English to Hungarian
+ ...
Do you have a Yahoo email account by any chance? Jul 22, 2017

Mojo,
Is your email account in Yahoo?
If yes, then please be aware that ProZ.com's mail server's IP addresses are being blocked by Yahoo sometimes, due to suspected spamming activity.
I have my email hosted by ProZ and during the past two weeks I have received error messages several times that my email was rejected by Yahoo, when I sent emails to people with Yahoo addresses.
Katalin


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No longer receiving any KudoZ email notifications

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