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keeping track of KudoZ messages not sent??
Thread poster: Patricia Rosas
Patricia Rosas
Patricia Rosas  Identity Verified
United States
Local time: 10:00
Spanish to English
+ ...
In memoriam
Aug 23, 2007

I just found a question in my KudoZ pair for which I never got a notification (KudoZ alert). The asker had not indicated that it was directed to a particular subset of answerers, and I'm not filtering the asker.

I noticed an "information" box, and clicking it, I got a pop-up window that said "You were not sent a notification for this question." Then it said that if I HAD been sent such a notification, the time would be listed in the window; and if I didn't get the notification to s... See more
I just found a question in my KudoZ pair for which I never got a notification (KudoZ alert). The asker had not indicated that it was directed to a particular subset of answerers, and I'm not filtering the asker.

I noticed an "information" box, and clicking it, I got a pop-up window that said "You were not sent a notification for this question." Then it said that if I HAD been sent such a notification, the time would be listed in the window; and if I didn't get the notification to submit a support ticket.

But there was no time listed, and no, I hadn't gotten the alert. And why would I get a note on the question page saying I hadn't gotten the alert, if it had indeed been sent?

In other words, what is the point of this pop-up box? (Clear as mud to me!)

And could someone tell me --

why I didn't get the Kudoz alert message? and

what the purpose is of keeping track of messages NOT sent? (Shouldn't we all get all the alerts that we've signed up for?)

Thanks! ▲ Collapse
 
Steffen Walter
Steffen Walter  Identity Verified
Germany
Local time: 19:00
Member (2002)
English to German
+ ...
Clear as mud indeed - recommend support ticket Aug 23, 2007

Hi Patricia,

Off the top of my head, I am not aware of a solution to your problem - so it seems a support ticket to be sent to staff would be a good way to clear up things -> http://proz.com/support

Steffen
 
Patricia Rosas
Patricia Rosas  Identity Verified
United States
Local time: 10:00
Spanish to English
+ ...
TOPIC STARTER
In memoriam
support ticket filed ;-) Aug 23, 2007

Thank you, Steffen. I did just as you suggested. I only hope the "Clear as mud indeed" wasn't referring to my post. LOL !!
 
Steffen Walter
Steffen Walter  Identity Verified
Germany
Local time: 19:00
Member (2002)
English to German
+ ...
No worries ;-) Aug 24, 2007

Patricia Rosas wrote:
I only hope the "Clear as mud indeed" wasn't referring to my post. LOL !!


Not at all, Patricia - I meant the situation not your post
I hope that your issue will be resolved quickly.

Steffen
 


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keeping track of KudoZ messages not sent??






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