Webinar: "The customer is not always right"
Thread poster: Anne Diamantidis

Anne Diamantidis  Identity Verified
Local time: 15:03
Member (2007)
English to French
+ ...
Jun 9, 2015

This webinar is designed especially for freelance translators and small agencies who are starting out in the translation industry or whose business needs a boost. It looks at negotiating fees, “problematic” clients who don’t understand what is needed to do a good translation, how and when to refuse or accept work, professional visibility and much more.

This short yet comprehensive workshop deals with translator/agency/client relationships: how to find customers and keep them.

Topics covered include:

- Do’s and Dont’s on accepting and applying for jobs;
- outsourcing;
- setting and negotiating fees;
- explaining credentials and experience;
- CV/resumés/ads;
- recommendations;
- blacklists;
- dealing with “difficult” clients or problematic jobs and avoiding potential conflicts;
- and extra services you can provide.
We will see some useful tips that can be applied immediately, mistakes to avoid and ideas for marketing your services and keeping your customers happy.

With Gary Smith - June 3rd. You'll find all information here: http://bit.ly/1F5XLMh


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Webinar: "The customer is not always right"

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