MT integrated in Chats in real time
Thread poster: Philippe Locquet

Philippe Locquet  Identity Verified
Portugal
Local time: 12:23
Member (2013)
English to French
+ ...
Feb 11

Hi all,

Just like that, I thought I'd share a very recent experience I had on a chat.
After the chat ends, I had the feeling the person was writing too well in the native language for a third party chat support person located in Asia.

So, I did my homework, then I realized that chat bots now have real-time MT solutions integrated.

This opens opportunities for companies that use chat or chat bots like telecom companies for instance.
Until now, th
... See more
Hi all,

Just like that, I thought I'd share a very recent experience I had on a chat.
After the chat ends, I had the feeling the person was writing too well in the native language for a third party chat support person located in Asia.

So, I did my homework, then I realized that chat bots now have real-time MT solutions integrated.

This opens opportunities for companies that use chat or chat bots like telecom companies for instance.
Until now, the strategy had been to have a third party human platform based in a different country to save on wages paid, but you had to have people speaking the support language of the target country.

Now this changes things: Such companies just need to have a third party support team (English speaking for instance) and a third party chat system that has MT integrated.

I knew something wasn't right because I'm in the language industry, but the results are good enough to fool a customer into thinking they are speaking with a native speaker.

Machine Translation is starting to permeate areas where we not have expected it.

My source of information here: https://www.zdnet.com/article/translation-app-for-moxie-social-business-software-works-in-real-time/

My bests
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Hedwig Spitzer
 


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MT integrated in Chats in real time

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