Problems connecting to client's serve to access TM
Thread poster: Steven Durose

Steven Durose  Identity Verified
France
Local time: 04:56
French to English
Nov 19, 2009

I am having problems with my usual Internet connection and so I am using a Wifi hotspot connection instead. I am working on a MemoQ project with a TM supplied from a client's server and with my new Internet connection I get the message "Login to server XXXXX" failed. The server is not accessible." I've tried a) checking that the server login number is correct (it is) and checked with the client who says everything is fine their end b) disabling my firewall in case it was preventing access (it wasn't). This is all the more puzzling because I have worked in Internet cafés, etc. in the past and Memo1 automatically seems to adapt, but not this time... I'm working in Version 3.6.8 Translator Pro.

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István Lengyel
Hungary
Local time: 04:56
English to Hungarian
+ ...
provider firewall? Nov 19, 2009

Hi Steven,

My first guess is that your hotspot provider can also have a firewall that limits the port memoQ is using. Just a guess, though.

István


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Nicole Y. Adams, M.A.  Identity Verified
Australia
Local time: 12:56
Member (2006)
German to English
+ ...
Same problem Apr 15, 2011

I know it's been a while, but did you ever find out what the problem was? I've got exactly the same problem at the moment and am not really sure what's causing it. Except I'm trying to log on from home as usual and am using version 4.4.22 at the client's request.

[Edited at 2011-04-15 12:23 GMT]


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G Talamini  Identity Verified
United Kingdom
Local time: 03:56
English to Italian
+ ...
Server is not accessible Mar 30, 2012

I am having a similar problem all of a sudden (yesterday it was working just fine!) and I can't make sure that the issue is not on the client's end because of the time zone difference.
I keep getting error messages like "the server is not accessible" and "unable to connect to the server" when trying to check out a new project or opening a current one.


Version: 5.0.58 translator pro
OS: Windows 7 Home Premium 64-bit


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WielandGeens
Local time: 04:56
Problem connecting to server memoQ Jun 16, 2012

Hello all!

I know this item has been on for a while but I came accros to same problem just now.
I want to connect to a server. The server number, user name and password are correct but I am not able to connect to the server!
I have allready switch of Kaspersky Virus scan and firewall.
I hope someone can help me!

Regards!

Wieland


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Thomas Johansson  Identity Verified
Peru
Local time: 21:56
Member (2005)
English to Swedish
+ ...
How to get memoQ to work when the remote connection is down? Jul 21, 2012

I am having exactly the same problem right now.

Yesterday, when I started working on the project from my home, everything worked fine. Right now I am sitting at a location with a wireless connection that is usually excellent.

When starting memoQ, it says:

"Connection to the server is lost. Online documents will not be editable
until the connection is restored."

When clicking OK, MemoQ says:

"Could not get latest version of remote resources as the remote server is
not available.
Would you like memoQ to suppress connection windows while the
current project is open?"

If I select No, the same question is repeated indefinitely.
If I select Yes, I end up being able to see the segment lists, but I cannot type my translation for any segment.

Is there any way I can get memoQ to work in situations like this? Perhaps some way to disconnect my client application from the client's server so I can still work at least?

Thomas


[Edited at 2012-07-21 03:06 GMT]

[Edited at 2012-07-21 03:09 GMT]


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Piotr Bienkowski  Identity Verified
Poland
Local time: 04:56
Member (2005)
English to Polish
+ ...
You could... Jul 21, 2012

...when you can see the file to be translated, save a local MemoQ bilingual document from it (the MBD file), set up a local project with its own TM, and keep translating.

Then when you recover connection with the server, connect your local TM to the project and retranslate the segments already translated locally.

Been there, done that. All depends, however, on how the PM set up your project. For example, you may not be able to save a local MBD in the first place in some cases.

HTH

Piotr


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Jennifer Schottstaedt  Identity Verified
United States
English to German
+ ...
Exactly the same issue Sep 29, 2012

I have exactly the same issue that Thomas was dealing with - have a huge project for a long-term cooperation due Monday and I can't figure out what's going on. I've uninstalled and reinstalled MemoQ, tried to contact the PMs (not available over the weekend). I'm using the 5.0 trial version, so I'm not used to the program, but I've used it several times in the past and never had this issue. I don't think it's a firewall issue, but I can't be sure, since I just traveled to see family for a bereavement.

Piotr, I have no idea how to save the file locally. I only have a "save all" option, and can't find another one. Besides, that would leave me without the TM, and 1/5 of this project has 100% translated segment on the TM, so it's necessary.

Help! What does this cannot-connect-to-server problem mean, and Thomas, if you made this work, how did you do it?

Jennifer


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Dominique Pivard  Identity Verified
Local time: 05:56
Finnish to French
Version of memoQ server? Sep 29, 2012

etoilevineta wrote:
I'm using the 5.0 trial version, so I'm not used to the program, but I've used it several times in the past and never had this issue.

Were you explicitly told the project is on a memoQ 5 server? AFAIK, you cannot access a memoQ 6 server with a memoQ 5 client (and vice-versa).

Are you still within the 45 days trail period, or has your copy of memoQ switched to memoQ4free mode? AFAIK, you cannot access a memoQ server in memoQ4free mode.


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Jennifer Schottstaedt  Identity Verified
United States
English to German
+ ...
Servers sync up Sep 29, 2012

Dominique:

Yes, I was specifically told to download the trial version of MemoQ 5.0; if I downloaded 6.0, the servers wouldn't sync up. It was working for about a week or so, too.

And, yes, as far as I know I'm still within the 45 days. I downloaded it 2-3 weeks ago.


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Dominique Pivard  Identity Verified
Local time: 05:56
Finnish to French
Force majeure Sep 29, 2012

etoilevineta wrote:
Yes, I was specifically told to download the trial version of MemoQ 5.0; if I downloaded 6.0, the servers wouldn't sync up. It was working for about a week or so, too.

And, yes, as far as I know I'm still within the 45 days. I downloaded it 2-3 weeks ago.

OK, then I guess it's a case of force majeure: how can you be expected to translate in an online project over the weekend if the server doesn't respond, and neither do PM's at your client?


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Jennifer Schottstaedt  Identity Verified
United States
English to German
+ ...
Thanks Sep 30, 2012

Okay - I've sort of fixed the problem. I had to leave home due to a family bereavement and was working in an area with a fairly heavily restrictive firewall. I've left family and returned home for a few days to finish the project, and if the TM's not working consistently at least MemoQ's working well enough so that I can actually type in the target fields. Thanks for your help!

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Marie-Helene Dubois  Identity Verified
Spain
Local time: 04:56
Member (2011)
Spanish to English
+ ...
It happened to me Nov 5, 2014

Just for the benefit anyone finding this discussion on the web because they're having the same problem (as I did), this happened to me and I called my client, who told me they were having problems their end and their server was down. I suspect that this is why the issue seemed to be resolved at times by coming back to the project at a later stage.
In my case, as soon as my client's server was up again, this error message disappeared and I was able to translate the file with no issues.


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