Can't open a handoff package in MemoQ
Thread poster: Alain Alameddine

Alain Alameddine  Identity Verified
Lebanon
Local time: 04:55
Member (2009)
English to French
+ ...
Jun 17, 2011

Hello all,

For some reason I can't open this handoff package with MemoQ Pro: http://www.sendspace.com/file/gbflsq

When I do I get a MemoQ warning saying "File handling exception" with the following details:

"TYPE:
System.IO.DirectoryNotFoundException

MESSAGE:
Impossible de trouver une partie du chemin d'accès 'C:\Documents and Settings\erka\Mes documents\My MemoQ Projects\FSchultz\Translation Documents\TempImport\Remote Sensing and national forest inventories NFI_Koch_2.preview\Remote Sensing and national forest inventories NFI_Koch_2-filer\image001.gif'.

SOURCE:
mscorlib"

Any idea what the problem/solution is?

Thank you!

Alain


 

Tomás Cano Binder, BA, CT  Identity Verified
Spain
Local time: 03:55
Member (2005)
English to Spanish
+ ...
Email Kilgray's support immediately Jun 17, 2011

They will identify the problem in a flash. It is support@kilgray.com.

 

Alain Alameddine  Identity Verified
Lebanon
Local time: 04:55
Member (2009)
English to French
+ ...
TOPIC STARTER
I did e-mail them Jun 17, 2011

I'm waiting for their reply tooicon_smile.gif

Alain


 

Piotr Bienkowski  Identity Verified
Poland
Local time: 03:55
Member (2005)
English to Polish
+ ...
And? Jun 23, 2011

Did they solve the problem and help you?

Piotr

Alain Alameddine wrote:

I'm waiting for their reply tooicon_smile.gif

Alain


 

Alain Alameddine  Identity Verified
Lebanon
Local time: 04:55
Member (2009)
English to French
+ ...
TOPIC STARTER
Nope, it didn't work! Jun 23, 2011

They sent a few suggestions, which didn't work. But they were quick and friendlyicon_smile.gif They also offered more help, but I'd already refused the project.

Alain


 

Dominique Pivard  Identity Verified
Local time: 04:55
Finnish to French
Online project, you need credentials to log in Jun 24, 2011

Alain Alameddine wrote:
For some reason I can't open this handoff package with MemoQ Pro: http://www.sendspace.com/file/gbflsq

When I do I get a MemoQ warning saying "File handling exception" with the following details:

No problem opening it here, but it appears to be an online project hosted at memoq.space360.se:

http://screencast.com/t/TG7HgzjUydIe

Weren't you given credentials to log in?


 

Alain Alameddine  Identity Verified
Lebanon
Local time: 04:55
Member (2009)
English to French
+ ...
TOPIC STARTER
No, I wasn't given any credentials Jun 24, 2011

Hello Dominique,

I actually don't get that far opening the files. In any case, no, I wasn't given any credentials.

I was actually shouted at and subsequently ignored for not being able to open the fileicon_razz.gif The translation agency, who doesn't own or use memoQ, stopped contacting me or replying my emails!icon_smile.gif

Alain


 

Dominique Pivard  Identity Verified
Local time: 04:55
Finnish to French
what version of memoQ do you have? Jun 25, 2011

Alain Alameddine wrote:
I actually don't get that far opening the files. In any case, no, I wasn't given any credentials.

What version of memoQ do you use? I have translator pro 4.5.74 and it's the project manager edition. Maybe this is why I was able to open the package? If so, I'm surprised Kilgray support couldn't provide any hint about the package.


I was actually shouted at and subsequently ignored for not being able to open the fileicon_razz.gif The translation agency, who doesn't own or use memoQ, stopped contacting me or replying my emails!icon_smile.gif

Doesn't sound like the client of my dreams! I fail to see how the agency could create a memoQ handoff package and send it to you if they haven't got memoQ in the first place. Maybe they have memoQ implemented as a back-end system and the person who generated the package used a front-end system in which memoQ is hidden from him/her?


 

Alain Alameddine  Identity Verified
Lebanon
Local time: 04:55
Member (2009)
English to French
+ ...
TOPIC STARTER
4.5.29 Jun 25, 2011

I'm using 4.5.29, maybe that was the problem!

Actually they got the memoQ package from their client and just forwarded iticon_smile.gif

Alain


 

Dominique Pivard  Identity Verified
Local time: 04:55
Finnish to French
Do upgrade Jun 25, 2011

Alain Alameddine wrote:
I'm using 4.5.29, maybe that was the problem!
Actually they got the memoQ package from their client and just forwarded iticon_smile.gif

Makes you wonder what value they add to the process, if they can't even view what they received from their client and won't be able to view what they will get from the translator.
Do upgrade to 4.5.74, although 5.0 is only a couple of weeks away. Installation of memoQ upgrades is pretty straightforward. However, I think all 4.5 builds should be able to open the package. Incompatibilities are usually between minor version differences (eg. 4.2 vs. 4.5) or of course major ones (eg. 3.x vs. 4.x).


 

Alain Alameddine  Identity Verified
Lebanon
Local time: 04:55
Member (2009)
English to French
+ ...
TOPIC STARTER
Alright! Jun 25, 2011

Thanks for the tips, Dominique!icon_smile.gif

Alain


 

louloupin
Local time: 03:55
Project Manager Edition? Nov 14, 2011

Dominique Pivard wrote:


I have translator pro 4.5.74 and it's the project manager edition.



Hi Dominique,
I'm currently using Translator Pro 4.2 and I need to switch to Project Manager Edition. Despite the Kilgray site looks great, I was unable to find where to get a "Project Manager Edition".
So since you have it, you'll surely be able to tell me how you got it. Is Translator Pro 4.5.74 always a "project manager edition"?
Many thanks in advance, you'll be saving my life, indeed.


 

Dominique Pivard  Identity Verified
Local time: 04:55
Finnish to French
project manager edition comes with memoQ server Nov 17, 2011

louloupin wrote:
I'm currently using Translator Pro 4.2 and I need to switch to Project Manager Edition. Despite the Kilgray site looks great, I was unable to find where to get a "Project Manager Edition".
So since you have it, you'll surely be able to tell me how you got it. Is Translator Pro 4.5.74 always a "project manager edition"?

"translator pro" is for translators, "project manager" is for project managers: it's a super-set of "translator pro" that includes extra features. You normally get the project manager edition as part of memoQ server: for instance, the memoQ serverFive package (http://kilgray.com/editions/serverfive) includes three translator pro licenses and two project manager licenses.


 


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