Import/export problems - .doc file, MemoQ 4.5.7.7
Thread poster: Johan Venter

Johan Venter  Identity Verified
Czech Republic
Local time: 18:11
Dutch to English
+ ...
Aug 29, 2011

I imported a 3 Mb Word file (a few graphics in the file) into MemoQ, but while I was uploading the file the progress bar got stuck. I retried a few times, but the same thing kept on happening. I opened the Word file and it works just fine. I tried to upload the file again, but this time I opened my taskbar to see what my computer is doing. I noticed that the file WINWORD.EXE was ballooning, so I stopped it. Right after I stopped it MemoQ suddenly continued to upload the file and it became availa... See more
I imported a 3 Mb Word file (a few graphics in the file) into MemoQ, but while I was uploading the file the progress bar got stuck. I retried a few times, but the same thing kept on happening. I opened the Word file and it works just fine. I tried to upload the file again, but this time I opened my taskbar to see what my computer is doing. I noticed that the file WINWORD.EXE was ballooning, so I stopped it. Right after I stopped it MemoQ suddenly continued to upload the file and it became available for translation. I completed the translation (nor format problems at all in MemoQ.

Now I want to export the target file, but it has suddenly become an 87Mb file, and only the first page is visible. I tried to import a fresh copy of the file to use the TM to create a new copy, but the same things keeps happening and the client is waiting for the file.


For the record I have MemoQ 4.5.7.7
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Michael Beijer  Identity Verified
United Kingdom
Local time: 17:11
Member (2009)
Dutch to English
+ ...
~ Aug 29, 2011

Have you tried re-saving the file as .docx?

Michael


 

Johan Venter  Identity Verified
Czech Republic
Local time: 18:11
Dutch to English
+ ...
TOPIC STARTER
Have you tried switching it off and on again? Aug 29, 2011

Michael J.W. Beijer wrote:

Have you tried re-saving the file as .docx?

Michael


Hi Michael,

Your advice reminded me of the The IT Team

Yes, I tried that too, but to no avail. I created a TM from the file at the end of the day, which someone else imported into Trados and applied to the file. I'll submit a support request to Killgray and post their feedback here.


 

Tomás Cano Binder, BA, CT  Identity Verified
Spain
Local time: 18:11
Member (2005)
English to Spanish
+ ...
How many images? Aug 29, 2011

Yes, I know this frustrating feeling when a DOC file would not import. Personally I always try converting it to DOCX, and if that does not work, make an RTF file from it. The RTF file normally imports fine.

Please notice that memoQ has two steps in the import: importing the DOC's segments, and making an HTML preview. This is probably the step that takes ages when WINWORD.EXE does it. By importing the document as an RTF file, you avoid WINWORD.EXE and let memoQ make the HTML directly
... See more
Yes, I know this frustrating feeling when a DOC file would not import. Personally I always try converting it to DOCX, and if that does not work, make an RTF file from it. The RTF file normally imports fine.

Please notice that memoQ has two steps in the import: importing the DOC's segments, and making an HTML preview. This is probably the step that takes ages when WINWORD.EXE does it. By importing the document as an RTF file, you avoid WINWORD.EXE and let memoQ make the HTML directly. This sometimes avoids the problem you were experiencing.

In extreme cases, I have gone ahead and created a DOC file without the biggest images (for instance photos, large bitmapped images, or very complex drawings), translated that, and then copied/pasted the images again from a backup of the source document. Luckily I don't have to do that often since I have memoQ.
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Johan Venter  Identity Verified
Czech Republic
Local time: 18:11
Dutch to English
+ ...
TOPIC STARTER
Not too many images Aug 29, 2011

There were not too many images, but the file included an index, images, track changes, comments and tables and I think the combination just did not sit well in this particular file. I've never had this problem before and the 17 other files in the same project all processed without any problems. I've taken note of your recommendations for future use, thank you.

 


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Import/export problems - .doc file, MemoQ 4.5.7.7

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