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"MemoQ 6.2 has reached its end of life"?
Thread poster: Jean@LA

Jean@LA  Identity Verified
United States
Local time: 06:20
English to Chinese
+ ...
Dec 15, 2013

That's what MemoQ tech support told me when my MemoQ 6.2.25 suddenly stopped either picking up terms from my term base or display results of "fragment assembling" in the right-side window.

The weirdest thing is that when I use [ctrl] [p] to look up terms in my term base, I could see them stored in there. But whenever I do a "pretranslate", terms don't get picked up at all.

MemoQ tech support suggested that I pay $150 to upgrade to MemoQ 2013 because they no longer will support MemoQ 6.2.25.

I spent $500+ last year to buy MemoQ 6.2.25 and certainly don't feel it's justified to spend another $150 this year to just make the software behave normally as it should have.

However, I'm kind of stuck here because I do use MemoQ on my regular translation work. Now that "pretranslate" is not picking up the correct amount of fragments, my translation productivity is greatly affected. Before I switch to my other CAT tool for my regular work, I'd like to ask if anyone can help me with my predicament.

Appreciate any help I can get here.


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Marinus Vesseur  Identity Verified
Canada
Local time: 06:20
English to Dutch
+ ...
It must mean that the Support contract has ended.. Dec 15, 2013

..because MemoQ upgrades and support are combined. If you want to keep working with MemoQ it's probably best to keep upgrading every year. You'll always have the latest version and support that way. I don't know that I am entirely happy with what in essence turns out to be a yearly subscription, but that's the way they roll over there.

HTH

- Marinus


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Dominique Pivard  Identity Verified
Local time: 16:20
Finnish to French
end of life vs. support Dec 15, 2013

memoQ 6.2 is only one-year old and should still be supported IMO. As I understand it, "end of life" merely means they won't be releasing new 6.2.x versions after 6.2.25. That would make sense since 6.2 has been superseded by 6.5 and 6.8.

Technical support for memoQ is included for the first year, but is paid thereafter. You probably purchased your license more than one year ago, and if you didn't pay the annual support/maintenance fee, you are not eligible for support from Kilgray.

IMO, it makes sense to pay the annual fee, because 1) it's reasonable (much lower than what SDL charges for their competing tool, for instance), 2) memoQ development is fast-paced (we got 6.2, 6.5 and 6.8 all within one year).

That said, the problem you're describing doesn't sound like an inherent bug in memoQ, but rather like a data corruption problem. What happens if you create a brand-new project and a brand-new database: are recognized terms and assembled fragments displayed in the translation results pane?


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MikeTrans
Germany
Local time: 15:20
Member (2005)
Italian to German
+ ...
No... Dec 15, 2013

Hi,

To my understanding, you can use any old version of MemoQ you want, also because you have paid for it. Just install and activate it online with your serial number. If your support has ended, you will not be able to use any *newer* version that came out after your support has ended.

If Killgray hasn't changed its license politics (others may only offer a license per time, like Star Transit or Wordfast), that's how I understand it.

Mike


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Jean@LA  Identity Verified
United States
Local time: 06:20
English to Chinese
+ ...
TOPIC STARTER
Thanks so much, Marinus, Dominique, Mike Dec 15, 2013

After your much clearer explanation, I have a better understanding of what the tech support was trying to tell me in his email and I will seriously consider purchasing that "yearly subscription" package he suggested.

As for the data corruption possibility, I did create a new project, but it's still behaving the same. It's even showing that behavior in a new project I created in MemoQ after I found this issue. I also re-installed MemoQ 6.2.25, but it didn't help.

It started to show this behavior two to three days ago. Not sure if this had anything to do with the regular Windows 7 update routine. I also own Deja Vu X2, so just out of curiosity, I tried creating the same new project in DVX. The fragment assembling and term base worked fine in DVX for that new projects created. For the problematic old project, I'll export term base and TMX file and from MemoQ to DVX and experiment a little more.

I have to admit that after working with MemoQ continuously for one year, I'm getting used to its interface and commands. For some reason, when it comes to Mandarin Chinese in Word, MemoQ handles its format a little better--less tweaking with format in Word after exporting.


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Dominique Pivard  Identity Verified
Local time: 16:20
Finnish to French
Revert to older 6.2.x build? Dec 15, 2013

Jean@LA wrote:
As for the data corruption possibility, I did create a new project, but it's still behaving the same. It's even showing that behavior in a new project I created in MemoQ after I found this issue. I also re-installed MemoQ 6.2.25, but it didn't help.

It started to show this behavior two to three days ago. Not sure if this had anything to do with the regular Windows 7 update routine.

I'd be surprised if your problem is related to a Windows update. If you think it is specific to 6.2.25 and did not occur in previous builds, you may want to revert to an older build. You can download them from kilgray.com (*): just use the link for 6.2.25, but substitute the number of the build you're interested in. I must admit my 6.2.x is stuck at 6.2.19. I haven't bothered upgrading it, since I'm using the latest 6.8 anyway. I've been keeping 5.0, 6.0, 6.2 and 6.5, just in case, since a strong point of memoQ is that it's so compact (a fraction of the disk space consumed by SDL Trados Studio + MultiTerm).

(*) except their server cannot be accessed at the time of this writing.


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Jean@LA  Identity Verified
United States
Local time: 06:20
English to Chinese
+ ...
TOPIC STARTER
Thanks Dominique for suggesting to try earlier versions Dec 15, 2013

It's a great idea.

MemoQ tech support offered me to try out the new 2013 version for two weeks, but I think reverting back to the older versions is a also good way to test this behavior too. I will do both when I get a chance.

It's just I couldn't think of any reason that will set off this sudden "malfunction" on my part other than that coincidental Windows update routine. This version 6.2.25 had been working fine until two days ago.

Anyway, I'll test different versions and post the final results. As you said, I do like MemoQ (more than Trados) for its simplicity and intuitive navigation. I sincerely hope I can resolve my issue here so I can keep using my favorite CAT tool.


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Jean@LA  Identity Verified
United States
Local time: 06:20
English to Chinese
+ ...
TOPIC STARTER
Thanks, Dominique--Going back to MemoQ 6.0.67 works Dec 17, 2013

Special thanks to Dominique for his suggestion of trying earlier versions of MemoQ. It works like a miracle.

I just downloaded MemoQ 6.0.67 from MemoQ website. After installing and opening this version, pretranslation started to pick up terms from my termbase and those familiar blue and purple bars in the results all showed up. I'm so glad to see these "old friends" after they've disappeared for a few days.

Just like Dominique, I guess I'll be stuck with this version until I decide it's time to upgrade.

I bought a Dell Notebook last summer so I can stay with Windows 7 a little longer. I have the same feeling now.


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Mohamed Kamel  Identity Verified
Egypt
Local time: 15:20
English to Arabic
+ ...
I have the same issue with memoQ 6.8.6 Dec 17, 2013

Hi all,

I have the same issue with memoQ 6.8.6 (the latest version). memoQ stopped either picking up terms from my term base or display results of "fragment assembling" in the right-side window.

Is this relevant to anyone up there? Or I missed some settings?

Note: I work from English to Arabic [mother tongue], that's my only language pair.

Thanks,
Mohamed


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Jean@LA  Identity Verified
United States
Local time: 06:20
English to Chinese
+ ...
TOPIC STARTER
Going back to 6.0.67 works for me Dec 17, 2013

Hi Mohamed,

I just finished a job under the normal "fragment assembling" condition with blue terms and purple fragment assembling sentences on the right in the results window in 6.0.67. I'm pretty happy with what I can do in this earlier version after spending two days pressing every button.

From what I learned from MemoQ tech support, I'll never find out what had happened to 6.2.25 unless I upgrade to MemoQ 2013. I will eventually, I think, but not under these circumstances.

So either pay up and move forward or try to go back and see if it'll solve your problem for your language pair, like what I did.

Good luck.


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Mohamed Kamel  Identity Verified
Egypt
Local time: 15:20
English to Arabic
+ ...
I'm already on the latest version Dec 17, 2013

Jean@LA wrote:

Hi Mohamed,

I just finished a job under the normal "fragment assembling" condition with blue terms and purple fragment assembling sentences on the right in the results window in 6.0.67. I'm pretty happy with what I can do in this earlier version after spending two days pressing every button.

From what I learned from MemoQ tech support, I'll never find out what had happened to 6.2.25 unless I upgrade to MemoQ 2013. I will eventually, I think, but not under these circumstances.

So either pay up and move forward or try to go back and see if it'll solve your problem for your language pair, like what I did.

Good luck.


Thanks Jean@la for your reply.
But, I'm already on the latest version. I'm just asking if someone using the same version (6.8.6) and experience what I'm experiencing. My job is finished already without the need of such term base and all is ok. But, I'm just wondering!


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Chunyi Chen
United States
Local time: 06:20
English to Chinese
I have the same term recognition issue Dec 17, 2013

I already reported it to Kilgray Support and they are aware of it.
Hopefully this will be fixed in the next build.

Chun-yi

Mohamed Kamel wrote:

Jean@LA wrote:

Hi Mohamed,

I just finished a job under the normal "fragment assembling" condition with blue terms and purple fragment assembling sentences on the right in the results window in 6.0.67. I'm pretty happy with what I can do in this earlier version after spending two days pressing every button.

From what I learned from MemoQ tech support, I'll never find out what had happened to 6.2.25 unless I upgrade to MemoQ 2013. I will eventually, I think, but not under these circumstances.

So either pay up and move forward or try to go back and see if it'll solve your problem for your language pair, like what I did.

Good luck.


Thanks Jean@la for your reply.
But, I'm already on the latest version. I'm just asking if someone using the same version (6.8.6) and experience what I'm experiencing. My job is finished already without the need of such term base and all is ok. But, I'm just wondering!


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Jean@LA  Identity Verified
United States
Local time: 06:20
English to Chinese
+ ...
TOPIC STARTER
Hi Chun-yi, which version of MemoQ are you using? Dec 17, 2013

I'm just curious as to why they didn't tell me that it's a known bug unless it's because I ran out of my paid tech support time?

I know that 6.2.25 is not working and 6.0.67 is working for me. Are you using a higher version than 6.2.25?

Thanks for sharing your experience. It made me understand why going back to the earlier version works for me.


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Mohamed Kamel  Identity Verified
Egypt
Local time: 15:20
English to Arabic
+ ...
Thank you! Dec 17, 2013

Chun-yi Chen wrote:

I already reported it to Kilgray Support and they are aware of it.
Hopefully this will be fixed in the next build.

Chun-yi

Mohamed Kamel wrote:

Jean@LA wrote:

Hi Mohamed,

I just finished a job under the normal "fragment assembling" condition with blue terms and purple fragment assembling sentences on the right in the results window in 6.0.67. I'm pretty happy with what I can do in this earlier version after spending two days pressing every button.

From what I learned from MemoQ tech support, I'll never find out what had happened to 6.2.25 unless I upgrade to MemoQ 2013. I will eventually, I think, but not under these circumstances.

So either pay up and move forward or try to go back and see if it'll solve your problem for your language pair, like what I did.

Good luck.


Thanks Jean@la for your reply.
But, I'm already on the latest version. I'm just asking if someone using the same version (6.8.6) and experience what I'm experiencing. My job is finished already without the need of such term base and all is ok. But, I'm just wondering!


Thank you, Chun-yi.


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Mohamed Kamel  Identity Verified
Egypt
Local time: 15:20
English to Arabic
+ ...
We are talking about the latest version 6.8.6 Dec 17, 2013

Jean@LA wrote:

I'm just curious as to why they didn't tell me that it's a known bug unless it's because I ran out of my paid tech support time?

I know that 6.2.25 is not working and 6.0.67 is working for me. Are you using a higher version than 6.2.25?

Thanks for sharing your experience. It made me understand why going back to the earlier version works for me.


Jean@LA,

We are talking about the latest version 6.8.6.


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