unable to open project
Thread poster: Caroline Kopp
Caroline Kopp  Identity Verified
Switzerland
Local time: 23:49
Member (2009)
German to French
+ ...
Jan 19, 2014

Hello,

I am in the middle of an online project using MemoQ 2013. I started the QA check. One hour later, the QA check was not completed and seemed to be blocked. I cancelled.
Since then, it has been impossible to open the project.

The error message is: Unable to open document or project. The request has timed out.

It is impossible to open the project I was working or any other project!

I really need your help! Do anyone have any suggestion??

Thanks very much in advance.
Kind regards,
Caroline


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Tomás Cano Binder, BA, CT  Identity Verified
Spain
Local time: 23:49
Member (2005)
English to Spanish
+ ...
Any memoQ session still running? Jan 19, 2014

Have you had a look at the contents of the Task Manager? In a situation like this, my first thought is that there is still some instance of memoQ running in the background. Do a Ctrl+Alt+Del, choose the Task Manager and, in the Processes tab, see whether there is any process named after memoQ that might be running. Select it and close that process.

Another thing I can think of is that somehow the project list (memoQ keeps an XML file for that) is damaged. In any case, whatever happens to your project, your translations are in the translation memory. In case nothing works, you can always create a new project and apply all your translations in seconds by means of the Operations - Pre-Translate function.

[Edited at 2014-01-19 15:38 GMT]


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Caroline Kopp  Identity Verified
Switzerland
Local time: 23:49
Member (2009)
German to French
+ ...
TOPIC STARTER
no MemoQ seesion running Jan 19, 2014

Thank you for your suggestion.
There is no MemoQ session running.
I have also restarted the computer, but this did not change anything.


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István Lengyel
Hungary
Local time: 23:49
English to Hungarian
+ ...
online project? Jan 20, 2014

Hi Caroline,

I believe this must be an online project, and probably the term base was remote and this is a big project. Are you working against a customer's server? Can you check if you can check out the project again? There may even be an issue with the server, not necessarily just your translator pro then.

István


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