repeated general errors after freeze/restart
Thread poster: Eric Zink

Eric Zink  Identity Verified
Local time: 07:10
Member (2012)
German to English
Aug 5, 2014

I was trying to save my project when memoQ froze up, forcing me to shut off the computer. When I rebooted and restarted, the program began giving me a "general error" after every operation I try to perform. It generally does what I want it to do (confirm segment, save terms to term base, synchronize remote project, etc.), but it returns a "general error" each time which I have to click out of. I have tried uninstalling and reinstalling memoQ, but the problem persists.

Any idea what I can do to fix this? I've tried to submit a support request, but I cannot get my issue past Kilgray's Captcha (any trick to doing that? I'm surprised Kilgray gets any support requests).


 

Eric Zink  Identity Verified
Local time: 07:10
Member (2012)
German to English
TOPIC STARTER
can't minimize Aug 5, 2014

To make things really fun, I can't reaccess the program after I minimize it. I have to use Task Manager to end it and restart.

 

Tomás Cano Binder, BA, CT  Identity Verified
Spain
Local time: 07:10
Member (2005)
English to Spanish
+ ...
Corrupted project registry file? Aug 5, 2014

I wonder whether your project registry could be corrupted, as it happened to me as a consequence of a power outage about a year ago.

Look for a file called "ProjectRegistry.dat" in the folder where memoQ stores its application data. In my Windows 7-based machine, the location is (replace hyphens with slashes) C:-users-(my user name)-AppData-Roaming-MemoQ.

ProjectRegistry.dat is a registry of your existing projects in memoQ. Try renaming it to something else (do not delete it, so that you do not lose it if this does not solve the problem). Run memoQ. When memoQ does not find the file, it creates a new one. I think that, if you then cannot see any projects in your list of projects, they will be added when you open them from the location where you store your memoQ projects.

I hope this helps!

[Edited at 2014-08-05 13:37 GMT]


 

Eric Zink  Identity Verified
Local time: 07:10
Member (2012)
German to English
TOPIC STARTER
Can't find registry Aug 5, 2014

That sounds like what happened, since none of my projects are listed in my registry any more. Problem is, I can't find the file you mentioned. I found Roaming, but there's no memoQ in it. Is it an invisible file?

 

Tomás Cano Binder, BA, CT  Identity Verified
Spain
Local time: 07:10
Member (2005)
English to Spanish
+ ...
Location depends on OS version Aug 5, 2014

Eric Zink wrote:
That sounds like what happened, since none of my projects are listed in my registry any more. Problem is, I can't find the file you mentioned. I found Roaming, but there's no memoQ in it. Is it an invisible file?

No, it is not a hidden file as far as I am aware. I think the location of the application data depends on the operating system. What is your operating system?


 

Eric Zink  Identity Verified
Local time: 07:10
Member (2012)
German to English
TOPIC STARTER
Fellow Windows 7 user Aug 5, 2014

I also use Windows 7.

 

Tomás Cano Binder, BA, CT  Identity Verified
Spain
Local time: 07:10
Member (2005)
English to Spanish
+ ...
What version of memoQ? Aug 5, 2014

Hm... I see. Maybe you use a different version of memoQ and they place the registry in some other form. I am using 6.5 right now, with plans to move to 2014 (7.0) soon.

 

Eric Zink  Identity Verified
Local time: 07:10
Member (2012)
German to English
TOPIC STARTER
6.5.22 Aug 5, 2014

I am using 6.5.22.

 

Tomás Cano Binder, BA, CT  Identity Verified
Spain
Local time: 07:10
Member (2005)
English to Spanish
+ ...
Then the file must exist somewhere Aug 5, 2014

Eric Zink wrote:
I am using 6.5.22.

Have you tried to find the file in the whole of your hard disk using Windows' Explorer or some other tool?


 

Eric Zink  Identity Verified
Local time: 07:10
Member (2012)
German to English
TOPIC STARTER
hidden files Aug 5, 2014

The AppData file was in fact hidden. You delete the file, restart the program, and manually reopen your projects so that they appear on your registry again.

Thanks for taking the time to respond.


 

Tomás Cano Binder, BA, CT  Identity Verified
Spain
Local time: 07:10
Member (2005)
English to Spanish
+ ...
I see! Aug 5, 2014

Eric Zink wrote:
The AppData file was in fact hidden. You delete the file, restart the program, and manually reopen your projects so that they appear on your registry again.

Oh my. I must have unhidden it back then when I had the problem. I am glad to hear the solution is working!


 


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