"General error" with MemoQ
Thread poster: Pablo Bouvier

Pablo Bouvier  Identity Verified
Local time: 07:18
German to Spanish
+ ...
Oct 5, 2014

Since a few weeks ago, I can't do anything with MemoQ Pro. As soon as I try to open any kind of file for translation, I get a "general error" message. Even it says I can close the message windows and continue, I can'to do any translation job. Uninstalling MemoQ and reinstalling it does just nothing. At the bottom you will find the error information. I hope this will help. Thanks in advance.

TYPE:
System.Reflection.TargetInvocationException

MESSAGE:
Exception has been thrown by the target of an invocation.

SOURCE:
mscorlib

CALL STACK:
at System.RuntimeMethodHandle._InvokeConstructor(IRuntimeMethodInfo method, Object[] args, SignatureStruct& signature, RuntimeType declaringType)
at System.RuntimeMethodHandle.InvokeConstructor(IRuntimeMethodInfo method, Object[] args, SignatureStruct signature, RuntimeType declaringType)
at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at MemoQ.ApplicationFramework.DocTypeManager.CreateControl(Type documentType)
at MemoQ.ApplicationFramework.WindowManager.OnShowDocument(LazyDocumentLoader documentLoader, Type docType, Boolean activate)
at MemoQ.Project.ProjectDocument.ShowTranslationDocument(ProjectTranslationDocumentInfo tdi, Boolean activate, Boolean refreshResources)
at MemoQ.Project.ProjectDocument.ShowTranslationDocument(ProjectTranslationDocumentInfo tdi)
at MemoQ.Project.LocalProjectSourceFilesControl.openDocuments(ProjectTranslationDocumentInfoCollection documents)
at MemoQ.Project.LocalProjectSourceFilesControl.handleOpenTranslationDocument()
at MemoQ.Project.LocalProjectSourceFilesControl.tsmiOpenForTranslation_Click(Object sender, EventArgs e)
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
------------------ Inner exception ------------------

TYPE:
System.NullReferenceException

MESSAGE:
Object reference not set to an instance of an object.

SOURCE:
MemoQ.Translation.GUI

CALL STACK:
at MemoQ.Translation.TranslationControl.UpdateCommandUI()
at MemoQ.Translation.TranslationControl.dockLayoutManager_LayoutChanged(Object sender, EventArgs e)
at MemoQ.ApplicationFramework.DockLayoutManager.fireLayoutChanged()
at MemoQ.ApplicationFramework.DockLayoutManager.ResetCurrentLayout()
at MemoQ.Translation.TranslationControl.handleResetCurrentLayout()
at MemoQ.Translation.TranslationControl.SetupWindowLayout()
at MemoQ.Translation.TranslationControl..ctor()

UNABLE TO GET SYSTEM INFORMATION:
System.Management.ManagementException: Consulta no válida
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at MemoQ.Common.Application.ExceptionHandlerForm.getSystemInformation()
at MemoQ.Common.Application.ExceptionHandlerForm.linkLblCopyToClipboard_LinkClicked(Object sender, LinkLabelLinkClickedEventArgs e)

[Edited at 2014-10-05 20:56 GMT]

[Edited at 2014-10-05 21:05 GMT]


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LEXpert  Identity Verified
United States
Local time: 00:18
Member (2008)
Croatian to English
+ ...
Corrupt program file, needs deletion - link to Kilgray KB Oct 5, 2014

Pablo,
It looks like a specific corrupt file needs to be deleted.
Does this help?

http://kb.kilgray.com/article/AA-00609/0/General-Error:-Opening-a-document-for-translation-throws-error-message.html

The general errors appear to mostly be the result of a corrupt program file.
Googling the last line of the call stack should bring up the right page in the Kilgray KB

[Edited at 2014-10-05 21:34 GMT]


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preynolds
Local time: 07:18
Contact Kilgray Support Oct 6, 2014

Hi Pablo,

Please contact Kilgray support https://support.kilgray.com/ or email support@kilgray.com . They will be able to find out what is going wrong and sorted it out very quickly.

Best regards,

Peter Reynolds (Kilgray)


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Pablo Bouvier  Identity Verified
Local time: 07:18
German to Spanish
+ ...
TOPIC STARTER
General error" with MemoQ" Oct 6, 2014

Rudolf Vedo CT wrote:

Pablo,
It looks like a specific corrupt file needs to be deleted.
Does this help?

http://kb.kilgray.com/article/AA-00609/0/General-Error:-Opening-a-document-for-translation-throws-error-message.html

The general errors appear to mostly be the result of a corrupt program file.
Googling the last line of the call stack should bring up the right page in the Kilgray KB

[Edited at 2014-10-05 21:34 GMT]



I deleted the preference-layout.xml file, but it did not work.
Thanks anyway for your help!

[Edited at 2014-10-06 07:54 GMT]


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Pablo Bouvier  Identity Verified
Local time: 07:18
German to Spanish
+ ...
TOPIC STARTER
General error" with MemoQ (problem solved) Oct 6, 2014

preynolds wrote:

Hi Pablo,

Please contact Kilgray support https://support.kilgray.com/ or email support@kilgray.com . They will be able to find out what is going wrong and sorted it out very quickly.

Best regards,

Peter Reynolds (Kilgray)


Ok, thank you Peter. Will do it as soon as time permits.



Post-edited: Done. It seems I forgot to delete a second file. Gabor solved it in a very few minutes.
Excellent and very quickly support! Thanks a lot!




[Edited at 2014-10-06 10:30 GMT]


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