"General error" with MemoQ
Thread poster: Pablo Bouvier

Pablo Bouvier  Identity Verified
Local time: 08:28
German to Spanish
+ ...
Oct 5, 2014

Since a few weeks ago, I can't do anything with MemoQ Pro. As soon as I try to open any kind of file for translation, I get a "general error" message. Even it says I can close the message windows and continue, I can'to do any translation job. Uninstalling MemoQ and reinstalling it does just nothing. At the bottom you will find the error information. I hope this will help. Thanks in advance.

TYPE:
System.Reflection.TargetInvocationException

MESSAGE:
Exception has been thrown by the target of an invocation.

SOURCE:
mscorlib

CALL STACK:
at System.RuntimeMethodHandle._InvokeConstructor(IRuntimeMethodInfo method, Object[] args, SignatureStruct& signature, RuntimeType declaringType)
at System.RuntimeMethodHandle.InvokeConstructor(IRuntimeMethodInfo method, Object[] args, SignatureStruct signature, RuntimeType declaringType)
at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at MemoQ.ApplicationFramework.DocTypeManager.CreateControl(Type documentType)
at MemoQ.ApplicationFramework.WindowManager.OnShowDocument(LazyDocumentLoader documentLoader, Type docType, Boolean activate)
at MemoQ.Project.ProjectDocument.ShowTranslationDocument(ProjectTranslationDocumentInfo tdi, Boolean activate, Boolean refreshResources)
at MemoQ.Project.ProjectDocument.ShowTranslationDocument(ProjectTranslationDocumentInfo tdi)
at MemoQ.Project.LocalProjectSourceFilesControl.openDocuments(ProjectTranslationDocumentInfoCollection documents)
at MemoQ.Project.LocalProjectSourceFilesControl.handleOpenTranslationDocument()
at MemoQ.Project.LocalProjectSourceFilesControl.tsmiOpenForTranslation_Click(Object sender, EventArgs e)
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
------------------ Inner exception ------------------

TYPE:
System.NullReferenceException

MESSAGE:
Object reference not set to an instance of an object.

SOURCE:
MemoQ.Translation.GUI

CALL STACK:
at MemoQ.Translation.TranslationControl.UpdateCommandUI()
at MemoQ.Translation.TranslationControl.dockLayoutManager_LayoutChanged(Object sender, EventArgs e)
at MemoQ.ApplicationFramework.DockLayoutManager.fireLayoutChanged()
at MemoQ.ApplicationFramework.DockLayoutManager.ResetCurrentLayout()
at MemoQ.Translation.TranslationControl.handleResetCurrentLayout()
at MemoQ.Translation.TranslationControl.SetupWindowLayout()
at MemoQ.Translation.TranslationControl..ctor()

UNABLE TO GET SYSTEM INFORMATION:
System.Management.ManagementException: Consulta no válida
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at MemoQ.Common.Application.ExceptionHandlerForm.getSystemInformation()
at MemoQ.Common.Application.ExceptionHandlerForm.linkLblCopyToClipboard_LinkClicked(Object sender, LinkLabelLinkClickedEventArgs e)

[Edited at 2014-10-05 20:56 GMT]

[Edited at 2014-10-05 21:05 GMT]


Direct link Reply with quote
 

LEXpert  Identity Verified
United States
Local time: 01:28
Member (2008)
Croatian to English
+ ...
Corrupt program file, needs deletion - link to Kilgray KB Oct 5, 2014

Pablo,
It looks like a specific corrupt file needs to be deleted.
Does this help?

http://kb.kilgray.com/article/AA-00609/0/General-Error:-Opening-a-document-for-translation-throws-error-message.html

The general errors appear to mostly be the result of a corrupt program file.
Googling the last line of the call stack should bring up the right page in the Kilgray KB

[Edited at 2014-10-05 21:34 GMT]


Direct link Reply with quote
 

preynolds
Local time: 08:28
Contact Kilgray Support Oct 6, 2014

Hi Pablo,

Please contact Kilgray support https://support.kilgray.com/ or email support@kilgray.com . They will be able to find out what is going wrong and sorted it out very quickly.

Best regards,

Peter Reynolds (Kilgray)


Direct link Reply with quote
 

Pablo Bouvier  Identity Verified
Local time: 08:28
German to Spanish
+ ...
TOPIC STARTER
General error" with MemoQ" Oct 6, 2014

Rudolf Vedo CT wrote:

Pablo,
It looks like a specific corrupt file needs to be deleted.
Does this help?

http://kb.kilgray.com/article/AA-00609/0/General-Error:-Opening-a-document-for-translation-throws-error-message.html

The general errors appear to mostly be the result of a corrupt program file.
Googling the last line of the call stack should bring up the right page in the Kilgray KB

[Edited at 2014-10-05 21:34 GMT]



I deleted the preference-layout.xml file, but it did not work.
Thanks anyway for your help!

[Edited at 2014-10-06 07:54 GMT]


Direct link Reply with quote
 

Pablo Bouvier  Identity Verified
Local time: 08:28
German to Spanish
+ ...
TOPIC STARTER
General error" with MemoQ (problem solved) Oct 6, 2014

preynolds wrote:

Hi Pablo,

Please contact Kilgray support https://support.kilgray.com/ or email support@kilgray.com . They will be able to find out what is going wrong and sorted it out very quickly.

Best regards,

Peter Reynolds (Kilgray)


Ok, thank you Peter. Will do it as soon as time permits.



Post-edited: Done. It seems I forgot to delete a second file. Gabor solved it in a very few minutes.
Excellent and very quickly support! Thanks a lot!




[Edited at 2014-10-06 10:30 GMT]


Direct link Reply with quote
 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

"General error" with MemoQ

Advanced search






SDL Trados Studio 2017 Freelance
The leading translation software used by over 250,000 translators.

SDL Trados Studio 2017 helps translators increase translation productivity whilst ensuring quality. Combining translation memory, terminology management and machine translation in one simple and easy-to-use environment.

More info »
memoQ translator pro
Kilgray's memoQ is the world's fastest developing integrated localization & translation environment rendering you more productive and efficient.

With our advanced file filters, unlimited language and advanced file support, memoQ translator pro has been designed for translators and reviewers who work on their own, with other translators or in team-based translation projects.

More info »



Forums
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search