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How do I use SDLTM with MemoQ?
Thread poster: Thomas T. Frost

Thomas T. Frost  Identity Verified
Member (2014)
Danish to English
+ ...
Oct 6, 2015

When I purchased a MemoQ licence, they claimed MemoQ is compatible with Trados packages and bilingual files.

Unfortunately, that doesn't seem to include compatibility with SDLTM files.

The only help from MemoQ I've been able to find is this article:

https://kb.kilgray.com/article/AA-00323/0/Convert-SDLTM-and-SDLTB-without-SDL-Trados-Studio-or-MultiTerm.html

I've downloaded the program and dll, but once I click start to convert to TMX, nothing happens, except that it generates a tiny 1 KB TMX file.

I'm waiting for an urgent MemoQ ticket, but as this is urgent, I wanted to ask if anyone here has come across a similar problem.


 

Kirsten Bodart  Identity Verified
United Kingdom
Local time: 03:07
Dutch to English
+ ...
Ask for a tmx Oct 6, 2015

I usually ask for a tmx of that sdltm and that's OK. Trados can export these, although it's not its first choice.

I'm not sure what format TMs are in Trados packages, but they works like a dream as well.


 

Jenae Spry  Identity Verified
United States
Local time: 18:07
French to English
If you're in a bind Oct 6, 2015

I have studio so I can export it for you if you're in a bind.

 

Thomas T. Frost  Identity Verified
Member (2014)
Danish to English
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TOPIC STARTER
Thanks, but Oct 6, 2015

Thanks, Jenae, that's kind of you, but the NDA prevents me from sending files out. This is supposed to be a long-term cooperation, so we'll need a permanent solution anyway.

 

Thomas T. Frost  Identity Verified
Member (2014)
Danish to English
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TOPIC STARTER
Kilgray: SDLTM not supported Oct 6, 2015

Here is Kilgray supports' reply:

"Thank you for contacting us. memoQ cannot handle SDLTM files on their own at the moment, only if they are inside of SDLPPX packages. Both programs can use TMX files for TM operations (import/export), so my suggestion would be to use that."

That's clear. The client has confirmed they's supply TMX.

That's for your comments.


 

Jenae Spry  Identity Verified
United States
Local time: 18:07
French to English
I figured as much :) Oct 6, 2015

Thomas T. Frost wrote:

Thanks, Jenae, that's kind of you, but the NDA prevents me from sending files out. This is supposed to be a long-term cooperation, so we'll need a permanent solution anyway.


I figured that would be the case but thought I would offer.icon_smile.gif


 

Stepan Konev  Identity Verified
Russian Federation
Local time: 04:07
English to Russian
Just open sdlppx in memoQ and go on Oct 6, 2015

Studio includes TM into its packages as *.SDLTM
However, it does not matter at all. memoQ easily imports Studio packeges and returns them.

1. From 'Project' menu choose 'Import Package' => 'SDL Studio Package'
2. Browse to *.sdlppx
3. Check the 'Import translation memories' box

That's it

After you are done with translation, 'Export Active Document' from the same 'Project' menu to create a return package.

So their claimed 'memoQ is compatible with Trados packages' is totally true.

[Edited at 2015-10-06 13:57 GMT]


 

Thomas T. Frost  Identity Verified
Member (2014)
Danish to English
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TOPIC STARTER
I DON'T have an sdlppx Oct 6, 2015

Stepan,

Thanks for your comment. If I had an sdlppx, I would have imported it, as I well know that format is supported.

But the point is, as I tried to explain, but perhaps not clearly enough, that I do not have an sdlppx file. I cannot very well import a file I don't have.

Yes, it is compatible with packages, including sdltm inside a package, but not sdltm on its own. They just don't give you that information anywhere in their knowledgebase or documentation.


 

Stepan Konev  Identity Verified
Russian Federation
Local time: 04:07
English to Russian
Sorry for misunderstanding Oct 6, 2015

Your fisrt line was 'they claimed MemoQ is compatible with Trados packages' (which is unusual but true in fact).
On the other hand, sdltm is not a native format for memoQ (which is obvious without mentioning).

So they just outline unusual features (Studio package support) and do not mention non-existing features (sdltm support). Isn't it obvious?
Why should they give information on what memoQ cannot do.
If they give such information, the list would include million items from cooking and singing to flying and making cars.
That was what caused my misunderstanding. Sorry again.


 

Thomas T. Frost  Identity Verified
Member (2014)
Danish to English
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TOPIC STARTER
Yes, could be misunderstood Oct 6, 2015

I can see how it could be misunderstood, and it wasn't entirely clear from my side.

They do indeed support such packages. The trouble is of course, as you indicate, that the way they write their promotional texts may make you think they support more than they do, and when one knows very little about CAT formats, it's easy to get caught by the omissions.

MemoQ is still incomplete in some ways, but it's also a younger product than Trados, and cheaper.

"do not mention non-existing features (sdltm support). Isn't it obvious?
Why should they give information on what memoQ cannot do.
If they give such information, the list would include million items from cooking and singing to flying and making cars. "

I referred to their KB and documentation. It would be very reasonable to include a list of common translation-related formats they cannot handle. When I'm searching for information about support for a format, I don't know if not finding anything means it's not supported, or if it has been forgotten in the documentation. The latter has already happened with MemoQ. They don't need to plaster it up and down on their marketing pages, but at least a KB article would be a courteous gesture.

Why would anyone expect a CAT tool list of unsupported formats to include cooking, singing, flying and making cars? Aren't you exaggerating a bit?


 

Stepan Konev  Identity Verified
Russian Federation
Local time: 04:07
English to Russian
re: promotional texts may make you think they support more than they do Oct 6, 2015

Well... This is what any good promotion is indended for LOL.
TRAnslation and DOcumnetation Softare is much more proficient in promotion: they declare it so that I always say "YES! I buy it!" which always ends up with 'G... Why did I buy it' LOL


=========
if not finding anything means it's not supported
=========
Do you mean 'not finding' (by you) or 'not mentioning' (by them)? If latter, then yes, it's a rule: not mentioned = support not guaranteed (conservative case).
Why would anyone expect any tool to include what is not mentioned?

[Edited at 2015-10-06 14:58 GMT]


 

Thomas T. Frost  Identity Verified
Member (2014)
Danish to English
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TOPIC STARTER
Promotion Oct 6, 2015

"Well... This is what any good promotion is indended for LOL."

Yes. Unfortunately, that doesn't help when one runs into problems. We cannot all be specialists in everything, so unfortunately, we sometimes buy something without knowing all about it. We'd never get anything done if we should study all product specifications, terms and conditions, all possible requirements etc.

VW has managed to cheat millions of customers into thinking their diesel cars were clean, so I'm not the only one.

By the way, WfConverter.exe does work and can convert sdltm to tmx. I thought it was broken because no progress was shown, and the output file was empty. But the client sent an empty TM instead of just telling me to create a new TM to be exported in the end.


 

Thomas T. Frost  Identity Verified
Member (2014)
Danish to English
+ ...
TOPIC STARTER
Not mentioning Oct 6, 2015

Stepan Konev wrote:

=========
if not finding anything means it's not supported
=========
Do you mean 'not finding' (by you) or 'not mentioning' (by them)? If latter, then yes, it's a rule: not mentioned = support not guaranteed (conservative case).


Not mentioning (by them).

And no, it doesn't mean what you say. In a recent case, I needed a format that turned out to be supported but forgotten from their list of supported formats. That's why it's useful also to specifically mention unsupported formats somewhere.


 

Stepan Konev  Identity Verified
Russian Federation
Local time: 04:07
English to Russian
But how can you know all unsupported formats? Oct 6, 2015

There are million formats. You just cannot (physycally) include them all.
That's why only supported formats are always metioned. Not just memoQ, but any other software manufacturer behave this way. Not a surprize...


 

Thomas T. Frost  Identity Verified
Member (2014)
Danish to English
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TOPIC STARTER
Millions of CAT formats? Oct 6, 2015

Millions of CAT formats????

I don't think so. You're saying those who write CAT tools don't know which CAT formats exist, apart from the most obscure, perhaps. I don't believe that.

You can always find plenty of excuses not to do something, but it's usually more productive to look for ways to do them. When the telephone and the computer were invented, there was similar scepticism. If we had listened to all the luddites, we'd still be living in caves.

Even if they don't mention the most obscure formats, sdltm isn't an obscure format.

Of course such a list can be produced in little time if they want to.


 
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