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I've been working at the beginning of the week on a project which I cannot open anymore. The file is still in the memoq file in Documents and still appears in the list of documents available in Memoq but when I click on it, nothing happens. Only the titlle shows up on the top bar of the program! No error message either.
I just put a ticket at Kilgray support but I don't know how long it will take for them to answer.
I've been working at the beginning of the week on a project which I cannot open anymore. The file is still in the memoq file in Documents and still appears in the list of documents available in Memoq but when I click on it, nothing happens. Only the titlle shows up on the top bar of the program! No error message either.
I just put a ticket at Kilgray support but I don't know how long it will take for them to answer.
I would really appreciate some help with this issue. First time I have a problem with this software
Hi Stepan, The fact is I had two files with almost the same name. I put one in the bin thinking it was the second one. Then obviously I couldn't open the one I wanted. I thought about putting everything back (I had more projects in the bin) in the project folder and this solved my problem. Maybe I shoudn't worry about the bin so much but since I have the TM and then I have the exported file, I usually don't care about the project anymore. Do you keep them all? Thanx for your at... See more
Hi Stepan, The fact is I had two files with almost the same name. I put one in the bin thinking it was the second one. Then obviously I couldn't open the one I wanted. I thought about putting everything back (I had more projects in the bin) in the project folder and this solved my problem. Maybe I shoudn't worry about the bin so much but since I have the TM and then I have the exported file, I usually don't care about the project anymore. Do you keep them all? Thanx for your attention. ▲ Collapse
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John Fossey Canada Local time: 03:44 Member (2008) French to English + ...
What I do
Dec 11, 2015
I keep them all, as very occasionally after completing a job a client has come back a week or so later with another document that is the same project.
I just put a ticket at Kilgray support but I don't know how long it will take for them to answer.
For the record, I had a licensing issue with memoQ yesterday and put in a support ticket. From the time I sent in the support ticket (by email) to the time a Kilgray support engineer had resolved the problem was 11 minutes! That's with me in Canada and support being in Hungary.
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Stepan Konev Russian Federation Local time: 10:44 English to Russian
Thank you Christophe
Dec 11, 2015
I think this information may be useful for someone else in the future.
RE: Do you keep them all? If you ask me, I have only one project (foreign-to-native) for each client. Plus some of them (minority) ask me to do backward translations (native-to-foreign). Thus I have 10 to 12 'permanent' projects and I only delete files from them, but not the projects. This saves time because deleting/adding a file is much quicker than creating a new project for each next job. *Except... See more
I think this information may be useful for someone else in the future.
RE: Do you keep them all? If you ask me, I have only one project (foreign-to-native) for each client. Plus some of them (minority) ask me to do backward translations (native-to-foreign). Thus I have 10 to 12 'permanent' projects and I only delete files from them, but not the projects. This saves time because deleting/adding a file is much quicker than creating a new project for each next job. *Exception is SDL packages. They behave as individual projects, so I delete them from memoQ project list as soon as done. ▲ Collapse
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