Can't back up files to the new Language Terminal
Thread poster: Helle Gylling

Helle Gylling  Identity Verified
United States
Local time: 06:10
Member (2013)
English to Danish
+ ...
Dec 19, 2015


I have memoQ 2013 R2 and now, with the new Language Terminal, I can't back up my projects anymore or click on the "open profile" link on the Dashboard. I get an error message that says:

>>Could not start a valid session on the Language Terminal server. Please make sure your Language Terminal account is configured properly in Help / My Language Terminal Account.

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Dominique Pivard  Identity Verified
Local time: 16:10
Finnish to French
Incompatible version? Dec 19, 2015

Kilgray doesn’t mention anything about it in their FAQ, but maybe the new Language Terminal is only compatible with recent versions of memoQ, eg. 2014 and 2015? Have you asked support about it?

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Sonoko Enami  Identity Verified
Local time: 22:10
Member (2010)
English to Japanese
MemoQ 2015 only Dec 22, 2015


I had the same problem with my MemoQ 2014 R2. I asked for their support on this issue to which I received the following answer.

It is not compatible with older versions than memoQ 2015. This means you will be able to work with the new LT, if you upgrade to that version, otherwise it is not going to work.

So now I choose "Save backup to a file" option instead of "Store backup online in Language Terminal", and then drag that project file to the "Add memoQ project backup" box on the Project Backup page in the new LT - Tools.

I haven't asked the MemoQ support if it's the right way to do it, but so far it works.


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