MemoQ does not appear correctly
Thread poster: vbn

vbn
Hungary
Sep 26, 2016

Hello!

I have a big problem with memoQ 2014.
My old laptop died so I bought a new one, installed memoQ and it is a complete mess. The icons are so tiny, that I can barely see them. The buttons are broken, only the half of each button is visible in most pop-up windows. The Dashboard pane is not visible at all and if I open a translation project, I can't se the "Import", "Import with options" etc blue buttons... This thing drives me crazy. I tried everything: changing the displ
... See more
Hello!

I have a big problem with memoQ 2014.
My old laptop died so I bought a new one, installed memoQ and it is a complete mess. The icons are so tiny, that I can barely see them. The buttons are broken, only the half of each button is visible in most pop-up windows. The Dashboard pane is not visible at all and if I open a translation project, I can't se the "Import", "Import with options" etc blue buttons... This thing drives me crazy. I tried everything: changing the display resolution, scaling, but nothing worked.
Can somebody please help me? Thanks.
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esperantisto  Identity Verified
Local time: 04:56
Member (2006)
English to Russian
+ ...
SITE LOCALIZER
For starters, Sep 26, 2016

…I would delete the respective subdirectory (MemoQ) of the user settings directory.

 

Cristiana Coblis  Identity Verified
Romania
Local time: 04:56
Member (2004)
English to Romanian
+ ...
same problem Sep 26, 2016

vbn wrote:

Hello!

I have a big problem with memoQ 2014.
My old laptop died so I bought a new one, installed memoQ and it is a complete mess. The icons are so tiny, that I can barely see them. The buttons are broken, only the half of each button is visible in most pop-up windows. The Dashboard pane is not visible at all and if I open a translation project, I can't se the "Import", "Import with options" etc blue buttons... This thing drives me crazy. I tried everything: changing the display resolution, scaling, but nothing worked.
Can somebody please help me? Thanks.


I have the same problem with memoQ 2015 on a Windows 10 Zenbook with an HD resolution. Changing the resolution does not fix the issue. Due to the fact that the interface is messed up and part of the options/buttons are not visible, MemoQ is unusable on this machine. Luckily, I use this machine only when I am traveling. Still, I would love a fix for this.


 

vbn
Hungary
TOPIC STARTER
is there a way to do that? Sep 26, 2016

esperantisto wrote:

…I would delete the respective subdirectory (MemoQ) of the user settings directory.


Can you please help me, where do I find that?
I use a Microsoft Surface Pro 4, if that counts.


 

esperantisto  Identity Verified
Local time: 04:56
Member (2006)
English to Russian
+ ...
SITE LOCALIZER
Well Sep 28, 2016

vbn wrote:

I use a Microsoft Surface Pro 4, if that counts.


What counts is the operating system installed. Ask their support or in any forum dedicated to your device. I have no idea.


 

Lubomir Groch  Identity Verified
Local time: 03:56
English to Slovak
+ ...
This is most likely a scaling issue for high-DPI devices Jun 29, 2019

I had the same problem. I have an Asus Zenbook with high resolution screen and I fixed this issue by right clicking on the MemoQ desktop icon and then:
Memoq icon -> Properties -> Compatibility -> Change -> click the "Change high DPI settings" button -> check "Override high DPI scaling behavior, scaling performed by:" -> Select " System (Enhanced)" option in the box below.

You can also find more info and assistance in this MS article:
See more
I had the same problem. I have an Asus Zenbook with high resolution screen and I fixed this issue by right clicking on the MemoQ desktop icon and then:
Memoq icon -> Properties -> Compatibility -> Change -> click the "Change high DPI settings" button -> check "Override high DPI scaling behavior, scaling performed by:" -> Select " System (Enhanced)" option in the box below.

You can also find more info and assistance in this MS article:
https://support.microsoft.com/en-us/help/3025083/windows-scaling-issues-for-high-dpi-devices

HTH
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Lincoln Hui
 


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