Error when trying to import or export files
Thread poster: simon tanner

simon tanner  Identity Verified
Italy
Local time: 20:18
Member (2007)
Italian to English
+ ...
Jan 16

Hi everyone,

Suddenly have a problem with MemoQ, which doesn't let me either import new files or export completed ones. In either case I get an error message telling me the process is unable to access a file in the \AppData\Local\Temp\mq\ directory, because it "is in use by another process." The following is an example:

"Il processo non può accedere al file 'C:\Users\Simon\AppData\Local\Temp\mq\istorafd89a7d-6b6f-4f29-b4c9-a477a97e5df0\foundCommentIds' perché è in uso da un altro processo."

Have tried closing all other programs and rebooting the computer, but to no avail...

This has basically crippled me, so would appreciate any suggestions! Thanks!


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Maija Cirule  Identity Verified
Latvia
Member (2014)
German to English
+ ...
This is one of miracles of MemoQ Jan 16

I have not encountered this problem regarding "Import" but know it from "export". In these cases, the only solution known to me is to export bilingual file in RTF and then make docx file from bilingual one.

[Edited at 2017-01-16 10:22 GMT]


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simon tanner  Identity Verified
Italy
Local time: 20:18
Member (2007)
Italian to English
+ ...
TOPIC STARTER
thanks for the partial solution Maija Jan 16

Maija Cirule wrote:

I have not encountered this problem regarding "Import" but know it from "export". In these cases, the only solution known to me is to export bilingual file in RTF and then make docx file from bilingual one.

[Edited at 2017-01-16 10:22 GMT]


Thanks Maija, that does seem to work. At least if I can't solve the problem any other way, I know I can recover work already done, which is a relief!
There must be a way of solving the problem permanently though, I imagine, since something has clearly gone wrong with the software...


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Maija Cirule  Identity Verified
Latvia
Member (2014)
German to English
+ ...
Try to submit ticket to MemoQ support team Jan 16

simon tanner wrote:

Maija Cirule wrote:

I have not encountered this problem regarding "Import" but know it from "export". In these cases, the only solution known to me is to export bilingual file in RTF and then make docx file from bilingual one.

[Edited at 2017-01-16 10:22 GMT]


Thanks Maija, that does seem to work. At least if I can't solve the problem any other way, I know I can recover work already done, which is a relief!
There must be a way of solving the problem permanently though, I imagine, since something has clearly gone wrong with the software...


and don't forget to mark the problem as "critical" otherwise they'll answer after a couple of months:)

By the way, this problem usually vanishes on its own. There is no way how to export a particular document but next one can be exported without any issues.

[Edited at 2017-01-16 11:13 GMT]

[Edited at 2017-01-16 11:22 GMT]


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Anthony Green  Identity Verified
Italy
Local time: 20:18
Italian to English
is it importing now? Jan 16

simon tanner wrote:

MemoQ, which doesn't let me either import new files or


Have you managed to import a new file yet? Otherwise I suppose I could give a hand in the meantime by converting the source file into something it will read, MQXLIFF or bilingual RTF etc.


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simon tanner  Identity Verified
Italy
Local time: 20:18
Member (2007)
Italian to English
+ ...
TOPIC STARTER
bilingual rtf import does seem to work Jan 16

Anthony Green wrote:

simon tanner wrote:

MemoQ, which doesn't let me either import new files or


Have you managed to import a new file yet? Otherwise I suppose I could give a hand in the meantime by converting the source file into something it will read, MQXLIFF or bilingual RTF etc.


Hi Anthony, yes, I know you're an expert on MQ, and you are right in assuming it will import a bilingual rtf (I just tried with one I already had from a previous translation)... But how do I create a bilingual rtf from a monolingual source text? Thanks for any help...


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Maija Cirule  Identity Verified
Latvia
Member (2014)
German to English
+ ...
Sorry if this sounds silly Jan 16

simon tanner wrote:

Anthony Green wrote:

simon tanner wrote:

MemoQ, which doesn't let me either import new files or


Have you managed to import a new file yet? Otherwise I suppose I could give a hand in the meantime by converting the source file into something it will read, MQXLIFF or bilingual RTF etc.


Hi Anthony, yes, I know you're an expert on MQ, and you are right in assuming it will import a bilingual rtf (I just tried with one I already had from a previous translation)... But how do I create a bilingual rtf from a monolingual source text? Thanks for any help...


but the docx files can be imported by clicking on "New Project" or have I misunderstood something? I am a computer idiot. alas, but I think that importing mostly concerns .tmx files or Termbases.

[Edited at 2017-01-16 12:06 GMT]


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simon tanner  Identity Verified
Italy
Local time: 20:18
Member (2007)
Italian to English
+ ...
TOPIC STARTER
importing file for translation, not TMX Jan 16

Hi Maija,
no, the problem is importing a fle for translation into a project I already have set up...


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Mikhail Popov
Singapore
Local time: 02:18
Member (2015)
English to Russian
+ ...
Clean Temp folder Jan 17

Close memoQ, delete all files from the "\AppData\Local\Temp" folder, reboot the computer and try again.
Maybe memoQ forgot to close or delete some temporary files or maybe it tries to create TMP file with the same name in the temporary folder.


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