memoQ has stopped working - Problem Event Name: CLR20r3
Thread poster: Charlie Higgins

Charlie Higgins  Identity Verified
Argentina
Local time: 01:17
Member (2013)
Spanish to English
+ ...
May 10, 2017

Hi everyone,

I'm running memoQ 2014 on Windows 7. After some automatic system updates on my PC I can't seem to open memoQ without getting an error. It says "memoQ has stopped working" and gives me the following information:

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: memoq.exe
Problem Signature 02: 7.5.4.22412
Problem Signature 03: 54882e08
Problem Signature 04: System
Problem Signature 05: 4.0.30319.17929
Problem Signature 06: 4ffa5c88
Problem Signature 07: 3e0a
Problem Signature 08: 13b
Problem Signature 09: System.ArgumentException
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: b1c3
Additional Information 2: b1c388674c653757d4aa90a133da9626
Additional Information 3: 6073
Additional Information 4: 6073d74799ce7bb0eb17d41f788837c4

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Any idea how to fix this? Thanks!


 

Tomás Cano Binder, BA, CT  Identity Verified
Spain
Local time: 06:17
Member (2005)
English to Spanish
+ ...
A quick idea... May 10, 2017

A quick and unfounded guess: is it possible that the updates to Windows altered or disabled Microsoft .NET Framework installed in your machine? You might want to check memoQ's system requirements and check the versions of .NET Framework in Windows' Control Panel. If the right version of .NET Framework is missing or disabled, you might want to look for it online and reinstall it.

 

Charlie Higgins  Identity Verified
Argentina
Local time: 01:17
Member (2013)
Spanish to English
+ ...
TOPIC STARTER
trying this... May 10, 2017

It says .NET 4.5 is installed (memoQ 2014 R2 requires 4.0 or higher). I'm going to try and install .NET 4.0 from scratch and see if that resolves the issue.

 

Charlie Higgins  Identity Verified
Argentina
Local time: 01:17
Member (2013)
Spanish to English
+ ...
TOPIC STARTER
did not work May 10, 2017

This did not work. Still getting the same error...I also tried re-installing a different, earlier version of memoQ and got the exact same error. Any other ideas?

 

Maija Cirule  Identity Verified
Latvia
Local time: 07:17
Member (2014)
German to English
+ ...
My humble idea May 10, 2017

Charlie Higgins wrote:

This did not work. Still getting the same error...I also tried re-installing a different, earlier version of memoQ and got the exact same error. Any other ideas?


you should contact MemoQ support team, they are nice guys and willing to help. Other efforts seem to be a wild goose chase if even such serious professional as Tomás Cano Binder does not know a right solution.

[Edited at 2017-05-10 18:23 GMT]


 


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memoQ has stopped working - Problem Event Name: CLR20r3

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