Cannot work in memoQ - translation grid gradually disappeared
Thread poster: Adam Siemienski
Adam Siemienski  Identity Verified
Local time: 10:56
English to Polish
Jul 20

I used memoQ for some days without problem.
I bought a new license today.
My grid became smaller and smaller, until it disappeared.
Does anyone know what to do?

BTW: Kilgray support answered with "you do not have valid support agreement" or similar.
Hilarious.


Direct link Reply with quote
 

Thomas T. Frost  Identity Verified
Member (2014)
French to Danish
+ ...
Kilgray Jul 20

You should get one year's support included when you buy a licence, but if you didn't buy it directly from Kilgray, they don't necessarily know you have a contract.

I would upload the invoice to the ticket so they can see you have a contract.


Direct link Reply with quote
 
Adam Siemienski  Identity Verified
Local time: 10:56
English to Polish
TOPIC STARTER
I bought directly from Kilgray Jul 20

As in subject

Thomas T. Frost wrote:

You should get one year's support included when you buy a licence, but if you didn't buy it directly from Kilgray, they don't necessarily know you have a contract.

I would upload the invoice to the ticket so they can see you have a contract.


Direct link Reply with quote
 

Thomas T. Frost  Identity Verified
Member (2014)
French to Danish
+ ...
Well they need to sort it out Jul 20

In any case, this is not something that can be sorted out in a Proz forum. You clearly need to point out to their support that you have in fact paid them for a licence. Their support does have its occasional glitches, so I'm not really surprised, but I'm sure they'll get it right – eventually.

Direct link Reply with quote
 
Adam Siemienski  Identity Verified
Local time: 10:56
English to Polish
TOPIC STARTER
They did Jul 20

I post just in case someone else had this issue:

Please close memoQ, go to C:\Users\%username%\AppData\Roaming\MemoQ\
and delete the following files:
Preferences.xml
DockLayoutConfigs.bin
Preferences-editor.xml
Preferences-layout.xml
Preferences-lookup.xml.


Direct link Reply with quote
 

Marc Cordes  Identity Verified
Poland
Local time: 10:56
English to German
+ ...
:) Jul 20

Thanks for sharing the solution, Adam!

Direct link Reply with quote
 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

Cannot work in memoQ - translation grid gradually disappeared

Advanced search






PerfectIt consistency checker
Faster Checking, Greater Accuracy

PerfectIt helps deliver error-free documents. It improves consistency, ensures quality and helps to enforce style guides. It’s a powerful tool for pro users, and comes with the assurance of a 30-day money back guarantee.

More info »
WordFinder
The words you want Anywhere, Anytime

WordFinder is the market's fastest and easiest way of finding the right word, term, translation or synonym in one or more dictionaries. In our assortment you can choose among more than 120 dictionaries in 15 languages from leading publishers.

More info »



Forums
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search