Cannot work in memoQ - translation grid gradually disappeared
Thread poster: Adam Siemienski

Adam Siemienski  Identity Verified
Local time: 18:28
English to Polish
Jul 20, 2017

I used memoQ for some days without problem.
I bought a new license today.
My grid became smaller and smaller, until it disappeared.
Does anyone know what to do?

BTW: Kilgray support answered with "you do not have valid support agreement" or similar.
Hilarious.


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Thomas T. Frost  Identity Verified
Member (2014)
Danish to English
+ ...
Kilgray Jul 20, 2017

You should get one year's support included when you buy a licence, but if you didn't buy it directly from Kilgray, they don't necessarily know you have a contract.

I would upload the invoice to the ticket so they can see you have a contract.


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Adam Siemienski  Identity Verified
Local time: 18:28
English to Polish
TOPIC STARTER
I bought directly from Kilgray Jul 20, 2017

As in subject

Thomas T. Frost wrote:

You should get one year's support included when you buy a licence, but if you didn't buy it directly from Kilgray, they don't necessarily know you have a contract.

I would upload the invoice to the ticket so they can see you have a contract.


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Thomas T. Frost  Identity Verified
Member (2014)
Danish to English
+ ...
Well they need to sort it out Jul 20, 2017

In any case, this is not something that can be sorted out in a Proz forum. You clearly need to point out to their support that you have in fact paid them for a licence. Their support does have its occasional glitches, so I'm not really surprised, but I'm sure they'll get it right – eventually.

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Adam Siemienski  Identity Verified
Local time: 18:28
English to Polish
TOPIC STARTER
They did Jul 20, 2017

I post just in case someone else had this issue:

Please close memoQ, go to C:\Users\%username%\AppData\Roaming\MemoQ\
and delete the following files:
Preferences.xml
DockLayoutConfigs.bin
Preferences-editor.xml
Preferences-layout.xml
Preferences-lookup.xml.


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Marc Cordes  Identity Verified
Poland
Local time: 18:28
English to German
+ ...
:) Jul 20, 2017

Thanks for sharing the solution, Adam!

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