General error. Failing to open active file or any file
Thread poster: Valeria Ricciardi

Valeria Ricciardi  Identity Verified
Italy
Local time: 21:51
Member (2005)
English to Italian
+ ...
Nov 22, 2017

memoQ 2015 and memoQ 8.2

Goodmorning.

I receive a General error which prevents me from opening any file on memoQ, either the active one I was working on or older files.

I opened a ticket with memoQ support yesterday and they told me to copy/paste the error message and send a log file (memoQLite.log), which I did but I didn't receive any more contact from them and I am still stuck with the issue, with my work lagging a lot.

I also downloaded the latest version 8.2 to see if I could overcome the problem but I am in the same situation no matter what.

I copy/paste here the error message I get as I have sent it to memoQ support. I don't know why I am not getting any answer from them. Maybe you can help me understand how to fix this one and resume my work.

Here follows my error message:

TYPE:
System.Exception

MESSAGE:
Tab page index of tab to be closed is -1, or DocumentControl is null

SOURCE:
MemoQ.ApplicationFramework

CALL STACK:
at MemoQ.ApplicationFramework.WindowManager.CloseTab(Document document, Boolean closeApp)
at MemoQ.ApplicationFramework.WindowManager.OnCloseDocument(Document document, Boolean closeApp)
at MemoQ.Application.MemoQApp.closeProjectRelatedDocsAndProject()
at MemoQ.Application.MemoQApp.CloseOpenedProjectServerProjectDashboard()
at MemoQ.Application.MemoQApp.openProjectWithResult(String projectFileName)
at MemoQ.Project.DashboardControl.Open(ProjectItemViewModel project, List`1 selectDocumentIds)
at MemoQ.Project.ProjectList.ProjectListView.onItemMouseDoubleClick(Object sender, MouseButtonEventArgs e)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.Controls.Control.HandleDoubleClick(Object sender, MouseButtonEventArgs e)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
at System.Windows.UIElement.OnMouseDownThunk(Object sender, MouseButtonEventArgs e)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
at System.Windows.Input.InputManager.ProcessStagingArea()
at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

***
I also found this example in the Knowledge base. I tried with it but the problem still persists. Please see below:


Fix: In order to find the preferences-layout.xml, you must navigate to:
C:\Documents and Settings\yourprofilename\Application Data\MemoQ for Windows XP users,

or:

C:\Users\yourprofilename\AppData\Roaming\MemoQ for Vista and Windows 7 users.

Once you have found the files, delete them.

Thank you for any suggestion on you side.

Regards

Valeria

Best regards
Valeria Ricciardi


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General error. Failing to open active file or any file

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