Memoq 2015 update disaster
Thread poster: Hege Jakobsen Lepri

Hege Jakobsen Lepri  Identity Verified
Local time: 20:27
Member (2002)
English to Norwegian
+ ...
Jun 12

So - while working on a project - I was asked by Memoq to update (Ver7.8.172) today. When I reopened Memoq 5 minutes later, almost all projects on my list are inaccessible: only the last one and two old projects open (I had more than 100) - the other recent ones appear on the list in the Projects pane, but when I click on them I get the message "memoQ cannot open this project because the files no longer exist in their original location."
I have not restarted my computer, nor done any cleanup since the update.

How the Hell do I solve this?


 

Tomás Cano Binder, BA, CT  Identity Verified
Spain
Local time: 02:27
Member (2005)
English to Spanish
+ ...
Suggest that you contact Kilgray about it... Jun 12

I think we are on memoQ 8.4 right now, so I have to wonder how you were not suggested to upgrade to the latest version. In any case, I think it would make a lot of sense to call Kilgray and ask them for help. Sounds like a special situation.

 

John Fossey  Identity Verified
Canada
Local time: 20:27
Member (2008)
French to English
Re-register the projects Jun 12

Sometimes you have to re-register the projects. If this is the problem:

Go to the MemoQ tab at the top left > Open Project in the menu list > Open Project link

This will open a folder and you might find your missing project there. Double click on the project folder > double click on the project.mprx file. This will re-register the project, which will then open.


 

Epameinondas Soufleros  Identity Verified
Greece
Local time: 03:27
Member (2008)
English to Greek
+ ...
Legendary quality Jun 13

It's the legendary quality control that the 'new Kilgray' performs on builds. I have lost time and work and money on many occasions because of such issues, especially relating to the flawed and bug-prone concept of resources.

 

John Fossey  Identity Verified
Canada
Local time: 20:27
Member (2008)
French to English
Reverted to default location Jun 13

Hege Jakobsen Lepri wrote:

So - while working on a project - I was asked by Memoq to update (Ver7.8.172) today. When I reopened Memoq 5 minutes later, almost all projects on my list are inaccessible: only the last one and two old projects open (I had more than 100) - the other recent ones appear on the list in the Projects pane, but when I click on them I get the message "memoQ cannot open this project because the files no longer exist in their original location."
I have not restarted my computer, nor done any cleanup since the update.

How the Hell do I solve this?


I just had the same thing happen to me. What I see is that I had changed the project file location from its default location, and after the update MemoQ reverted to the default location so it could not find the files. The solution is to go to Options > Locations and browse for the Custom Project Folder. All the projects are in there. Click OK and it's back to normal.


 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

Memoq 2015 update disaster

Advanced search






PerfectIt consistency checker
Faster Checking, Greater Accuracy

PerfectIt helps deliver error-free documents. It improves consistency, ensures quality and helps to enforce style guides. It’s a powerful tool for pro users, and comes with the assurance of a 30-day money back guarantee.

More info »
SDL MultiTerm 2017
Guarantee a unified, consistent and high-quality translation with terminology software by the industry leaders.

SDL MultiTerm 2017 allows translators to create one central location to store and manage multilingual terminology, and with SDL MultiTerm Extract 2017 you can automatically create term lists from your existing documentation to save time.

More info »



Forums
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search