memoQ cannot open this project because the files no longer exist in their original location
Thread poster: Jenny Duthie

Jenny Duthie  Identity Verified
France
Local time: 04:44
French to English
Oct 7, 2019

Hello, I have a MemoQ licence, I was using Memo 2015 and upgraded (free) to MemoQ 8, however, when I tried to update to MQ 9.0, I could not, as my SMA licence has expired, however, I could not go back to MQ 8.0 (it would only work in Free Mode) so I had to revert back to MQ 2015, however some projects have been lost, the message in the title above comes up because they were completed in a different version of MemoQ (in MemoQ 8.0), and I don't even see the corresponding .tmx files in the TM folde... See more
Hello, I have a MemoQ licence, I was using Memo 2015 and upgraded (free) to MemoQ 8, however, when I tried to update to MQ 9.0, I could not, as my SMA licence has expired, however, I could not go back to MQ 8.0 (it would only work in Free Mode) so I had to revert back to MQ 2015, however some projects have been lost, the message in the title above comes up because they were completed in a different version of MemoQ (in MemoQ 8.0), and I don't even see the corresponding .tmx files in the TM folder.... if I update my SMA agreement, will they be visible? However, as I'm not able to update my SMA right away, is there any way I can retrieve these projects?

Thanks in advance,
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Thomas T. Frost  Identity Verified
Member (2014)
Danish to English
+ ...
Strange Oct 7, 2019

You should be able to install the latest full version released within one year from the date you bought a licence or within your subscription period. Have you tried the Activation wizard? If it doesn't work, you need to contact MemoQ support.

However, the folder locations haven't been changed, as far as I know. TBs and TMs are in the C:\ProgramData folder and projects in your Documents folder. Opening them in different versions shouldn't change anything.

If you have bac
... See more
You should be able to install the latest full version released within one year from the date you bought a licence or within your subscription period. Have you tried the Activation wizard? If it doesn't work, you need to contact MemoQ support.

However, the folder locations haven't been changed, as far as I know. TBs and TMs are in the C:\ProgramData folder and projects in your Documents folder. Opening them in different versions shouldn't change anything.

If you have backups of these folders, you could try to restore a previous version, but be careful not to wipe out any work completed after the backup. These folders are included in my nonstop online backups because they are so important.
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memoQ cannot open this project because the files no longer exist in their original location

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