Has anyone ever got this error message from MemoQ? What does it mean and how can I fix it ? Thread poster: YL2017
| YL2017 Australia Local time: 21:06 Chinese to English + ...
I've been seeing this error message from MQ recently:
TYPE:
System.Exception
MESSAGE:
Tab page index of tab to be closed is -1, or DocumentControl is null
SOURCE:
MemoQ.Controls
It first happened when I was trying to import a bilingual document(memoq xlz file) into my project, I'm not sure what went wrong and all of a sudden I can't do anything in the software, no opening project/starting translation/creating new project, I can't eve... See more I've been seeing this error message from MQ recently:
TYPE:
System.Exception
MESSAGE:
Tab page index of tab to be closed is -1, or DocumentControl is null
SOURCE:
MemoQ.Controls
It first happened when I was trying to import a bilingual document(memoq xlz file) into my project, I'm not sure what went wrong and all of a sudden I can't do anything in the software, no opening project/starting translation/creating new project, I can't even close MQ, and everywhere I click this error messege popped up....
After I restart my computer I was able to create a new project, but somehow when I tried to open the old project it all happened again.
hopefully someone can help me figure out what's wrong.....Thanks in advance~! ▲ Collapse | | | Do not waste your time. | Dec 6, 2019 |
There may be a bug or error in the package involved. What bug or error, who knows... Do not waste your time waiting. Before you receive any reply, I suggest to:
1. reinstall MemoQ (the latest version, of course);
2. ask your client to prepare the package again BUT with one or two insignificant text amendments (like a double space and/or double character instead of one), and - if possible - on ANOTHER computer.
Probably the Kilgray people are able to find th... See more There may be a bug or error in the package involved. What bug or error, who knows... Do not waste your time waiting. Before you receive any reply, I suggest to:
1. reinstall MemoQ (the latest version, of course);
2. ask your client to prepare the package again BUT with one or two insignificant text amendments (like a double space and/or double character instead of one), and - if possible - on ANOTHER computer.
Probably the Kilgray people are able to find the reason (if you send the package to them) but how long a time will/would it take?
HTH
AM ▲ Collapse | | | John Fossey Canada Local time: 05:06 Member (2008) French to English + ... Kilgray support response time | Dec 6, 2019 |
Andrzej Mierzejewski wrote:
Probably the Kilgray people are able to find the reason (if you send the package to them) but how long a time will/would it take?
It occasionally happens that a file is corrupted, but MemoQ support can fix the problem. If you put in a support ticket using Kilgray's support platform on their website and mark it Critical, they will usually respond within a few minutes, in my experience. | | | To report site rules violations or get help, contact a site moderator: You can also contact site staff by submitting a support request » Has anyone ever got this error message from MemoQ? What does it mean and how can I fix it ? Advanced search SDL Trados Studio 2021 Freelance | The leading translation software used by over 270,000 translators.
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