Has anyone ever got this error message from MemoQ? What does it mean and how can I fix it ? Thread poster: YL2017
|
|---|
YL2017 
Australia
Local time: 21:06
Chinese to English
+ ...
I've been seeing this error message from MQ recently:
TYPE:
System.Exception
MESSAGE:
Tab page index of tab to be closed is -1, or DocumentControl is null
SOURCE:
MemoQ.Controls
It first happened when I was trying to import a bilingual document(memoq xlz file) into my project, I'm not sure what went wrong and all of a sudden I can't do anything in the software, no opening project/starting translation/creating new project, I can't eve... See more I've been seeing this error message from MQ recently:
TYPE:
System.Exception
MESSAGE:
Tab page index of tab to be closed is -1, or DocumentControl is null
SOURCE:
MemoQ.Controls
It first happened when I was trying to import a bilingual document(memoq xlz file) into my project, I'm not sure what went wrong and all of a sudden I can't do anything in the software, no opening project/starting translation/creating new project, I can't even close MQ, and everywhere I click this error messege popped up....
After I restart my computer I was able to create a new project, but somehow when I tried to open the old project it all happened again.
hopefully someone can help me figure out what's wrong.....Thanks in advance~! ▲ Collapse
| | | | | Do not waste your time. | Dec 6, 2019 |
There may be a bug or error in the package involved. What bug or error, who knows... Do not waste your time waiting. Before you receive any reply, I suggest to:
1. reinstall MemoQ (the latest version, of course);
2. ask your client to prepare the package again BUT with one or two insignificant text amendments (like a double space and/or double character instead of one), and - if possible - on ANOTHER computer.
Probably the Kilgray people are able to find th... See more There may be a bug or error in the package involved. What bug or error, who knows... Do not waste your time waiting. Before you receive any reply, I suggest to:
1. reinstall MemoQ (the latest version, of course);
2. ask your client to prepare the package again BUT with one or two insignificant text amendments (like a double space and/or double character instead of one), and - if possible - on ANOTHER computer.
Probably the Kilgray people are able to find the reason (if you send the package to them) but how long a time will/would it take?
HTH
AM ▲ Collapse
| | | | John Fossey
Canada
Local time: 05:06
Member (2008)
French to English
+ ...
| Kilgray support response time | Dec 6, 2019 |
Andrzej Mierzejewski wrote:
Probably the Kilgray people are able to find the reason (if you send the package to them) but how long a time will/would it take?
It occasionally happens that a file is corrupted, but MemoQ support can fix the problem. If you put in a support ticket using Kilgray's support platform on their website and mark it Critical, they will usually respond within a few minutes, in my experience.
| | | | To report site rules violations or get help, contact a site moderator: You can also contact site staff by submitting a support request » Has anyone ever got this error message from MemoQ? What does it mean and how can I fix it ? Advanced search | SDL Trados Studio 2021 Freelance | The leading translation software used by over 270,000 translators.
SDL Trados Studio 2021 has evolved to bring translators a brand new experience. Designed with user experience at its core, Studio 2021 transforms how new users get up and running and helps experienced users make the most of the powerful features.
More info » |
| | Protemos translation business management system | Create your account in minutes, and start working! 3-month trial for agencies, and free for freelancers!
The system lets you keep client/vendor database, with contacts and rates, manage projects and assign jobs to vendors, issue invoices, track payments, store and manage project files, generate business reports on turnover profit per client/manager etc.
More info » |
|
| | | | X Sign in to your ProZ.com account... | | | | | |
Login to reply/comment