MetaTexis slowed Word
Thread poster: Annira Silver

Annira Silver  Identity Verified
Local time: 22:24
Finnish to English
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Oct 11, 2002

I\'m having problems with Word since I installed MetaTexis (full version): it\'s painfully slow, comes up with error messages (can\'t find files), and keeps crashing (illegal operation message which can\'t be got rid of, but program won\'t close down). I\'m fairly inept with software; is there anything simple I can try to remedy the problem? I\'ve run Norton WinDoctor, it didn\'t help.



Annira Silver


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Geneviève von Levetzow  Identity Verified
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More information, please Oct 11, 2002

Hello Annira,



What is your Word Version (95, 97, 2000, 2002) and your operating system?



Regards



Geneviève


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Annira Silver  Identity Verified
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MetaTexis slowed Word - cont'd Oct 11, 2002

I\'m running Windows 98, and the Word version is 2002.



Annira


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Geneviève von Levetzow  Identity Verified
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The Metatexis Help Oct 11, 2002

1) Before you install MetaTexis for the first time you must install Microsoft\'s Data Access Components (MDAC) service pack version 2.6 SP1 (= 2.61). Very often the MDAC components are also called ActiveX Data Objects or ADO



Microsoft\'s ActiveX Data Objects (ADO) are a part of Microsoft Windows. MetaTexis uses ADO to access databases. Unfortunately, different versions of ADO are shipped with different versions of Windows. To make sure that MetaTexis runs smoothly on all systems ADO 2.6 has to be installed..



You cannot install an older or newer version of MDAC, instead. You have to install this very version 2.61.



You have to install MDAC 2.61 only once. When you want to install an update or upgrade of MetaTexis you do not need to install ADO 2.61 again.



Please download MDAC 2.61 at this Internet address: http://www.microsoft.com/data/download_26sp1.htm (ca 5.2 MBytes) (Go to the bottom of the page, choose your language and click on the Go to download button.)



2) If you need to speed up the MetaTexis functions because you have a slow system, activate \"normal view\" in the Microsoft Word® View menu.



3) If MetaTexis does not run smoothly, or if you encounter any other problems (especially so-called \"automation errors\"), close Microsoft Word® and re-start it. If MetaTexis still does not run smoothly, contact MetaTexis support at support@metatexis.com.



Good luck!



Geneviève



PS: I have no problems with the program(Windows XP and Windows XP Professional)



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Annira Silver  Identity Verified
Local time: 22:24
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Thank you! Oct 11, 2002

Many thanks for your help & advice. I\'ll try the things you suggest, although I think I should have the correct ADO (being a bit dim, I followed the instructions exactly).



I\'ll let you know if it works...



Best,



Annira


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