What to do when their mail rejects messages from your account
Thread poster: Ana Naglić

Ana Naglić  Identity Verified
Croatia
Local time: 05:40
Member (2005)
English to Croatian
+ ...
May 19, 2009

They owe me certain amount of money. They kept promising to pay - now they set the final deadline for tomorrow. I sent them a freidly reminder tonight (after a couple of broken promisses) from my usual account - and the mail was returned. Reason? "recipient does not have an account."
Then I sent them the same message from another account - and it was sent successfully (no return).
I'm very suspicious about that.
They paid the first invoice more or less on time (2 days late), then kept me waiting for 5 months, with excuses. I was very patient, but now this made me sooo angry.
They BB says: 3 5s.
What to do?


Direct link Reply with quote
 

Katalin Horváth McClure  Identity Verified
United States
Local time: 23:40
Member (2002)
English to Hungarian
+ ...
Call them on the phone May 19, 2009

Then I sent them the same message from another account - and it was sent successfully (no return).

The fact that you did not get an unsuccessful return message does not mean the mail was sent successfully. The second account you used may be routed in a different way and depending on the settings of the servers the message is passing through, you may get the error message several days later (one of the servers may still be trying to resend it periodically until a preset timeout days later), or you may not get it at all.

If you don't have the money tomorrow, call them - if they have a phone number...
Katalin


Direct link Reply with quote
 

Tina Vonhof  Identity Verified
Canada
Local time: 21:40
Member (2006)
Dutch to English
+ ...
check May 19, 2009

Did you check with the people who put the three fives on the BB? Have they had any bad experience since then?

Direct link Reply with quote
 

Ana Naglić  Identity Verified
Croatia
Local time: 05:40
Member (2005)
English to Croatian
+ ...
TOPIC STARTER
- May 19, 2009

Katalin Horvath McClure wrote:

The second account you used may be routed in a different way and depending on the settings of the servers the message is passing through, you may get the error message several days later (one of the servers may still be trying to resend it periodically until a preset timeout days later), or you may not get it at all.

No, this is my oldest business account - I always get the report immediately.


Direct link Reply with quote
 

inmb  Identity Verified
Local time: 05:40
English to Polish
+ ...
use regular post May 19, 2009

Send them return receipt registered letter by regular post. Also, it may help if the reminder is sent by e-mail from another account, on your behalf, preferably by lawyer.

Direct link Reply with quote
 

Ana Naglić  Identity Verified
Croatia
Local time: 05:40
Member (2005)
English to Croatian
+ ...
TOPIC STARTER
No - good idea May 19, 2009

Tina Vonhof wrote:

Did you check with the people who put the three fives on the BB? Have they had any bad experience since then?

No, I haven't, but good idea - thank you. And I will call them tomorrow if they don't reply (the money should be on my account in two days).


Direct link Reply with quote
 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

What to do when their mail rejects messages from your account

Advanced search







SDL MultiTerm 2017
Guarantee a unified, consistent and high-quality translation with terminology software by the industry leaders.

SDL MultiTerm 2017 allows translators to create one central location to store and manage multilingual terminology, and with SDL MultiTerm Extract 2017 you can automatically create term lists from your existing documentation to save time.

More info »
SDL Trados Studio 2017 only €415 / $495
Get the cheapest prices for SDL Trados Studio 2017 on ProZ.com

Join this translator’s group buy brought to you by ProZ.com and buy SDL Trados Studio 2017 Freelance for only €415 / $495 / £325 / ¥60,000 You will also receive FREE access to our getting started eLearning program!

More info »



Forums
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search