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Non-payer client in UK! What should I do?
Thread poster: Emin Arı

Emin Arı  Identity Verified
Turkey
Local time: 13:46
Member
English to Turkish
+ ...
Apr 5, 2010

I have a non-payer client in UK. She does not respond to my e-mails and I am fed up with sending unresponded e-mails. Any advice is wellcome!

 

Jack Doughty  Identity Verified
United Kingdom
Local time: 11:46
Member (2000)
Russian to English
+ ...
Do you have her phone number? Apr 5, 2010

I have sometimes found that a phone call will achieve a positive result when emails are ignored.
Failing that, there is a small claims court procedure in the UK, but I don't know the details of it.


 

philgoddard
United States
Member (2009)
German to English
+ ...
Small claims Apr 5, 2010

The small claims website is here:
https://www.moneyclaim.gov.uk/csmco2/index.jsp
I've used it twice and got my money back both times. It's very simple and cheap, though I don't know whether people outside the UK can use it (I lived there until recently).
Have you posted a Blue Board entry? I recently got paid by a customer after more than a year - not because his conscience was pricking him, but because my entry (and other people's) were damaging his business.
Good luck!

[Edited at 2010-04-05 13:51 GMT]


 

Emin Arı  Identity Verified
Turkey
Local time: 13:46
Member
English to Turkish
+ ...
TOPIC STARTER
no blue board entry Apr 5, 2010

philgoddard wrote:

Have you posted a Blue Board entry? I recently got paid by a customer after more than a year - not because his conscience was pricking him, but because my entry (and other people's) were damaging his business.
Good luck!

[Edited at 2010-04-05 13:51 GMT]


the translation agency has not a blueboard entry and I do not know if I could make an entry for this firm. any idea?


 

Yolanda Broad  Identity Verified
United States
Local time: 06:46
Member (2000)
French to English
+ ...

MODERATOR
Creating new Blue Board records Apr 5, 2010

If you cannot locate a Blue Board (BB) record for an outsourcer, you are welcome to create one and then make an entry. Note that, while access to reading a BB record is somewhat limited for non-paying profiles on ProZ.com, there is no such restriction regarding either creating BB records or entering an LWA (Likelihood to Work Again) in a BB record. And anyone who has entered an LWA will continue to have unlimited access to that record.

Here is the link for creating a new BB record:

http://www.proz.com/?sp=bb&action=add_outsourcer_form&sp_mode=add


 

Sheila Wilson  Identity Verified
Spain
Local time: 11:46
Member (2007)
English
+ ...
Sometimes emails are not received Apr 5, 2010

Jack Doughty wrote:
I have sometimes found that a phone call will achieve a positive result when emails are ignored.


I've found that if a client stops responding to emails it CAN be because there's some problem with that email account. I know that sometimes the sender is informed of non-delivery, but not always.

A phone call and/or an old-fashioned letter sent by post is always a good idea, and the latter (by registered post) is often a requirement before court action.

Good luch

Sheila


 

philgoddard
United States
Member (2009)
German to English
+ ...
. Apr 5, 2010

Actually, just threatening to post on BlueBoard might do the trick. Maybe I'm overestimating the power of ProZ, but I think BlueBoard is turning into a very useful credit rating and debt collection tool. My client kept pleading with me to remove my adverse entry, but it took him a long time to realise that the only way of achieving this was to pay his debt.

 

Sandrine Zérouali  Identity Verified
Algeria
Local time: 11:46
Member (2008)
Spanish to French
+ ...
In the same case Apr 5, 2010

Good afternoon,

I am in the same case. Customer is not answering to my email (twice). I thought maybe he didn't receive them but I tested by another way and the email adress works.

How much emails do we have to send before going on the next step? When we can enter a BB?
( My invoice should be paid on the 31st of March).


 

philgoddard
United States
Member (2009)
German to English
+ ...
Sandrine: Apr 5, 2010

I wouldn't lose any sleep over an invoice that's five days late! And certainly don't do a BlueBoard entry yet.

 

Sandrine Zérouali  Identity Verified
Algeria
Local time: 11:46
Member (2008)
Spanish to French
+ ...
No response Apr 5, 2010

Thank you Phil for your answer.
I just worried because the customer is not answering to my email. and I think it is the first bad signs, isn't it? I wouldn't him to forget me!!icon_smile.gif


 

Charlie Bavington  Identity Verified
Local time: 11:46
French to English
Public holidays? Apr 5, 2010

Sandrine Zérouali wrote:

I am in the same case. (....)
( My invoice should be paid on the 31st of March).


If by "the same case" you mean it is a UK customer, remember that Friday (2nd) and Monday (5th) April were both public holidays in the UK, so many (most?) non-retail businesses have not been working since Thursday...


 

Sandrine Zérouali  Identity Verified
Algeria
Local time: 11:46
Member (2008)
Spanish to French
+ ...
I wanted to say... Apr 5, 2010

...that I am in the same case of a customer who doesn't pay my invoice.
I understand that 5 days late is nothing but the customer require a delivery date and time that we respect. So why the customer doesn't respect the deadline of invoice???


 

Gillian Searl  Identity Verified
United Kingdom
Local time: 11:46
Member (2004)
German to English
Welcome to the translation business Apr 6, 2010

Sandrine Zérouali wrote:

...that I am in the same case of a customer who doesn't pay my invoice.
I understand that 5 days late is nothing but the customer require a delivery date and time that we respect. So why the customer doesn't respect the deadline of invoice???


This is our world! I did some work for a client in October, expected to get paid in December and they still haven't bothered.

We have to respect their crazy deadlines but don't expect them to pay in advance/quickly/on time - change your expectations!


 

Laurent KRAULAND  Identity Verified
France
Local time: 12:46
French to German
+ ...
Crazy deadlines and requests Apr 6, 2010

Gillian Searl wrote:

This is our world! I did some work for a client in October, expected to get paid in December and they still haven't bothered.

We have to respect their crazy deadlines but don't expect them to pay in advance/quickly/on time - change your expectations!


No, we don't - actually I declined a job of some 10,000 words which "had to be done" within 24 hours (and that was an European customer!)... Making a long story short, I later discovered that the customer in question was under fire from their subcontractors. Guess why? Late payment and even non-payment.


[Edited at 2010-04-06 06:41 GMT]


 

Rifraf
Local time: 12:46
why change your expectations? Apr 6, 2010

Gillian Searl wrote:
This is our world! I did some work for a client in October, expected to get paid in December and they still haven't bothered.

We have to respect their crazy deadlines but don't expect them to pay in advance/quickly/on time - change your expectations!



They still haven't bothered???

You still haven't bothered them enough, I would say! But thats because you are willing to wait that long for your money; most of us would have done anything by now to get paid; I certainly wouldn't want to wait that long for my money!


 
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