Pages in topic:   [1 2] >
Extended task for same rate
Thread poster: Åsa_Maria K

Åsa_Maria K  Identity Verified
Sweden
Local time: 07:55
English to Swedish
+ ...
Jan 12, 2011

Hello,

I have cooperated with an agency for quite some time and have always been on good terms with the PMs. I have regularly translated for a certain end-client. One day I get the message that all jobs for this end client from now on shall not only be carefully translated, spell checked and delivered as bilingual files (as always), but are also to be returned to me as a Word document to be checked for the following:

“Run the speller in Word and have a final check on the file, in its context. Make sure that there are no errors and typos in the file and check the following:
-Brand/product names are consistent with the source.
-Numbered lists have correct numbers/letters in the file.
-Punctuation is consistent in all numbered and alphabetical lists.
-There are no double spaces in the translation
-There are only one blank space after colons and after number in lists.
-Placeholders are the same as in source text.
-Decimals are written with comma.
-The file title/header format is consistent with the source
-CAUTION, NOTE, and WARNING statements are consistently translated.
-Check numbers using consistency
-Any change should be implemented in the bilingual file.”

I think the list above is quite an extensive task to be included for the same rate as was earlier paid for translation only. The translators of the other language combinations seem to accept this. Today I received a 7600-word job and I am beginning to feel it is becoming quite a lot of unpaid work. Would it be wrong to question this procedure? Rhetoric question, I know, but I guess I need some feedback.


Direct link Reply with quote
 
philgoddard
United States
Member (2009)
German to English
+ ...
This isn't extra work! Jan 12, 2011

These are things which should be taken for granted in any translation.

Direct link Reply with quote
 
Kevin Fulton  Identity Verified
United States
Local time: 01:55
German to English
These are standard requirements Jan 12, 2011

I'm with Phil. Before submitting a translation I perform a spell check on the bilingual file as well as the target file. Using XBench will identify many inconsistencies in the translation. Numbers should always match. These are standard QA procedures that every translator should perform prior to submitting a finished project.

Extensive formatting, DTP or editing of graphics, however, fall outside the normal purview of the translation activity, but your client isn't asking for that.


Direct link Reply with quote
 
xxxNMR
France
Local time: 07:55
French to Dutch
+ ...
Feedback Jan 12, 2011

You asked for feedback, so here it is. In my opinion this is not an extended task. Carefully translated and proofread translations should not contain this kind of errors. As for myself, I always proofread and check at least two times, on the screen and on paper, and always deliver a file which is ready to be printed.

But I know, there are more and more people who think that translation is only typing in another language and who deliver their first rough translation. That's why you received this.


Direct link Reply with quote
 

Luisa Ramos, CT  Identity Verified
United States
Local time: 01:55
Member (2004)
English to Spanish
Not extra work but responsibility Jan 12, 2011

philgoddard wrote:

These are things which should be taken for granted in any translation.


It is our responsibility to deliver our translations proofread and checked for compliance with client's specifications such as terminology, brand names, style, cultural preferences, etc. The closer you follow the specifications the less "returned" Word document you will receive.


Direct link Reply with quote
 

Andrea Piu  Identity Verified
Italy
Local time: 07:55
English to Italian
+ ...
normal Jan 12, 2011

If I have to be honest, I can not see any extra task in the list you posted. I always use a spell checker and go through the document to be sure the template is not changed somehow.
I would also point out the importance of a correct localization when you deal with punctuation, decimals and units of measurement, as certain languages use a different styles and/or comas instead of dots.
Moreover, brand names are logically the same in English, Italian, Spanish, etc. unless there are different names for different nations but, as far as I know, for example, McDo****'s is the same in every nation.


Direct link Reply with quote
 

LEXpert  Identity Verified
United States
Local time: 00:55
Member (2008)
Croatian to English
+ ...
Well, if the file has been out of your hands in the meantime... Jan 12, 2011

As Phil has stated, these are normal considerations for any translation, as is following whatever style guide is mandated by your client. Surely you are paying careful attention to them anyway as you translate.

However, Asa, I understand from your post that so far your deliverable has been the bilingual file. Now you are additionally being returned the clean Word file to check. Since it has been out of your hands, potentially heaven-knows-what has been done to it by any number of people before getting back to you. In that case, you have to re-check all of these things again, which is basically an additional proofing job, compared to your previous arrangement (deliverable=bilingual file). I ran into a similar situation where I was asked to edit/proof a ttx, and return the ttx. After the job, client sends me the pdf generated from the ttx to proof - again. I felt this requirement should have been stated up front or treated as an adder to the job. In the end - decent client, and the adder was minor in relation to the entire scope of work, so I ended up not pressing the issue, but still feel a little taken advantage of.

In any case, I hope I am correct in assuming that issue is not that you are being asked to DO these checks, but (essentially) to REDO them after getting the cleaned file back.

If you feel it is costing you extra time, you can adjust your rate, I suppose.




[Edited at 2011-01-12 19:21 GMT]


Direct link Reply with quote
 
Robert Forstag  Identity Verified
United States
Local time: 01:55
Member (2003)
Spanish to English
+ ...
This is nothing more than a standard list of specifications.... Jan 12, 2011

...as others have already said. No cause for complaint or indignation here, as far as I can see.

Direct link Reply with quote
 

Samuel Murray  Identity Verified
Netherlands
Local time: 07:55
Member (2006)
English to Afrikaans
+ ...
There is nothing wrong with a good checklist Jan 12, 2011

Åsa_Maria K wrote:
One day I get the message that all jobs for this end client from now on shall not only be carefully translated, spell checked and delivered as bilingual files (as always), but are also to be returned to me as a Word document to be checked for the following: ...


Are any of the items in the checklist unreasonable?

Do you keep a comments file for each client that you consult before doing any work for that client, in which you write any special requirements that they have? It's a good idea... then you'll notice in the comment file that this client wants you to do stuff like delete double spaces, etc.

I think the list above is quite an extensive task to be included for the same rate as was earlier paid for translation only.


Yes, well, I guess the client realised that using a bilingual format has its drawbacks, and one of the biggest drawbacks is that the translator can't see what his translation looks like until the final file is created, and by that time the translator may be unwilling to go back to the bilingual file to make a tonne of small corrections.

My attitude is that if the client wants me to use a bilingual format, then the bilingual format is the final file, and if he wants me to tweak it so that the exported file looks nice, then that is charged extra. If the client doesn't care about the bilingual format but cares only about the final product, then he gets a good final product, with tweaks and all, for the same price. I think the concept of bilingual files is stupid, stupid, stupid, but if a client wants me to use it, then I'll do it, as long as the client realises that he takes the blame for deficiencies created by the bilingual format.

Unfortunately I have no spine, so while this is my attitude, it isn't my practice.


Direct link Reply with quote
 
Bilbo Baggins
Catalan to English
+ ...
Before delivery requirements Jan 12, 2011

Åsa_Maria K wrote:

“Run the speller in Word and have a final check on the file, in its context. Make sure that there are no errors and typos in the file and check the following:
-Brand/product names are consistent with the source.
-Numbered lists have correct numbers/letters in the file.
-Punctuation is consistent in all numbered and alphabetical lists.
-There are no double spaces in the translation
-There are only one blank space after colons and after number in lists.
-Placeholders are the same as in source text.
-Decimals are written with comma.
-The file title/header format is consistent with the source
-CAUTION, NOTE, and WARNING statements are consistently translated.
-Check numbers using consistency
-Any change should be implemented in the bilingual file.”



Those are things that should be done before delivery of the job. By getting an opportunity to check after cleanup, you are getting a second chance to pick up on small things you might have let slip.


Direct link Reply with quote
 
Laurent KRAULAND  Identity Verified
France
Local time: 07:55
French to German
+ ...
A question Jan 12, 2011

A question: what was your standard procedure for that end client before you were sent this checklist?

Direct link Reply with quote
 

Henry Hinds  Identity Verified
United States
Local time: 23:55
English to Spanish
+ ...
Standard Jan 13, 2011

For my work all those requirements mentioned are standard because I impose them on myself. I could not think of delivering less.

Direct link Reply with quote
 

Ahmed Maher  Identity Verified
Local time: 07:55
English to Arabic
+ ...
QA Jan 13, 2011

I agree with Kevin that it is no more than QA procedures that you can do within trados before sending your bilingual file.
Once you do that you can confirm your client that it is not necessarily doing it again in the word file.
I will do that, if I were you...

Good Luck


Direct link Reply with quote
 

alessandra bocco  Identity Verified
Local time: 07:55
Member (2006)
English to Italian
+ ...
It depends Jan 13, 2011

It depends... If your client asks you to perform these checks on a file which is different form the one you sent you should be paid for the job. I very often work on complex manuals, with plenty of tables, graphs and pictures, and the client sends me ttx files to be translated with TagEditor. Then the client creates a pdf from the translated file and sends it back to me to check: I get paid for this extra job at my proofreading rate.
Alessandra


Direct link Reply with quote
 

Nikita Kobrin  Identity Verified
Lithuania
Local time: 08:55
Member (2010)
English to Russian
+ ...
I don't see anything extra or 'extended' Jan 13, 2011

Åsa_Maria K wrote:

“Run the speller in Word and have a final check on the file, in its context. Make sure that there are no errors and typos in the file and check the following:
-Brand/product names are consistent with the source.
-Numbered lists have correct numbers/letters in the file.
-Punctuation is consistent in all numbered and alphabetical lists.
-There are no double spaces in the translation
-There are only one blank space after colons and after number in lists.
-Placeholders are the same as in source text.
-Decimals are written with comma.
-The file title/header format is consistent with the source
-CAUTION, NOTE, and WARNING statements are consistently translated.
-Check numbers using consistency
-Any change should be implemented in the bilingual file.”


I don't see anything extra or 'extended' in the above listed requirements: just normal procedure that any of us should always follow even without a special reminder. I do everything mentioned above with any project I deliver.

Nikita Kobrin


Direct link Reply with quote
 
Pages in topic:   [1 2] >


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

Extended task for same rate

Advanced search







SDL MultiTerm 2017
Guarantee a unified, consistent and high-quality translation with terminology software by the industry leaders.

SDL MultiTerm 2017 allows translators to create one central location to store and manage multilingual terminology, and with SDL MultiTerm Extract 2017 you can automatically create term lists from your existing documentation to save time.

More info »
memoQ translator pro
Kilgray's memoQ is the world's fastest developing integrated localization & translation environment rendering you more productive and efficient.

With our advanced file filters, unlimited language and advanced file support, memoQ translator pro has been designed for translators and reviewers who work on their own, with other translators or in team-based translation projects.

More info »



Forums
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search