When PayPal considers inactive an account?
Thread poster: Argentine Translator

Argentine Translator
Argentina
Local time: 06:52
English to Spanish
+ ...
Feb 6, 2014

Hello. I am wondering if PayPal may consider an account inactive if I do not access it periodically or if I do not make/receive payments. Thank you for your help. Regards, AT

 

Christophe Delaunay  Identity Verified
Italy
Local time: 11:52
Spanish to French
+ ...
I don't think so Feb 6, 2014

but btw, why don't you ask them directly and come back here to tell us about it?icon_wink.gif

 

Woodstock  Identity Verified
Germany
Local time: 11:52
Member (2005)
German to English
+ ...
My recent experience Feb 6, 2014

I just reactivated an old account I hadn't used for at least five or more years a few months ago, and it was not a big deal. Most of my clients are within Europe, and bank transfers are the normal payment method so I didn't really need it, but I had a new client in UK and wanted to use Paypal again. Besides, I remembered a small amount of money still in the account and was wondering if it would still be there.

The big problem when I stopped using the account was that I had forgotten the password, and then the answer to the security question (not the answer per se, but the exact formulation), so I was locked out of the account, and for the life of me could find no way to contact the company on the website without being logged in! It was a genuinely Catch-22 situation, because - obviously - I could not log in without the password, and after searching the website high and low several times over a period of time, and then a few sporadic, fruitless attempts over the years in between, ultimately gave up altogether.

Then a friend told me about having resolved a similar Paypal experience lately, but he had an actual phone number, which I had never been able to find. It seems the company has made itself a bit more customer-friendly lately - about damn time!

I called, and got everything sorted relatively quickly, and yes - the money, about € 130, was still there! I was delighted, to say the least. So all in all, it was a pretty good experience.

However, I would still recommend another service called TransferWise these days. It's cheaper and fast, supposedly by the same guys who came up with Paypal. However, it's not available everywhere.
https://transferwise.com/


 

Robert Rietvelt  Identity Verified
Local time: 11:52
Member (2006)
Spanish to Dutch
+ ...
An account Feb 7, 2014

... is an account! (to parafrase John Wayne) There is nobody in the world who has the legal right to close it, because I am not using it "enough", that comes close to Kafka.

 

ATIL KAYHAN  Identity Verified
Turkey
Local time: 12:52
Member (2007)
Turkish to English
+ ...
Open/Close Feb 9, 2014

Just as it is at our discretion to open a PayPal account, it should be at our discretion to close it. I agree with Robert. The most PayPal can do about our account is to send us e-mail messages. PayPal has no right to close an account. Only we can do it.

 


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