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One client wants to pay less what was agreed before starting the task.
Thread poster: jiban

jiban
Bangladesh
Local time: 05:44
Member (2015)
English to Bengali
+ ...
Aug 4, 2016

Hi,
One of my clients wants to pay less what was agreed before starting the task. What can I do? How Proz can help me?

Any suggestions?

Thanks in advance.

Regards,
Jiban


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jyuan_us  Identity Verified
United States
Local time: 18:44
Member (2005)
English to Chinese
+ ...
What is the reason for them to do so? Aug 4, 2016

jiban wrote:

Hi,
One of my clients wants to pay less what was agreed before starting the task. What can I do? How Proz can help me?

Any suggestions?

Thanks in advance.

Regards,
Jiban


Without understanding the reason, I don't think anyone could provide an effective solution.


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jiban
Bangladesh
Local time: 05:44
Member (2015)
English to Bengali
+ ...
TOPIC STARTER
The client was lack of attention! Aug 4, 2016

The client said:

"I can't pay the rate of 0.XXX knowing that the agency I have been using for the last 4 years were willing to do for 0.XXX USD. I am lack of attention as I am going through chemotherapy and simply didn't see the quote. I am loosing a lot of money because I gave the project to you. I am sorry, I can't. "

[Edited at 2016-08-04 20:04 GMT]


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Sheila Wilson  Identity Verified
Spain
Local time: 23:44
Member (2007)
English
+ ...
Another two questions Aug 4, 2016

1) Which of your language pairs was it in?
2) What was the word count (approx)?
Sorry, I just thought of another:
3) Have you ever worked for this client before)

[Edited at 2016-08-04 19:59 GMT]


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Sheila Wilson  Identity Verified
Spain
Local time: 23:44
Member (2007)
English
+ ...
Another two questions Aug 4, 2016

1) Which of your language pairs was it in?
2) What was the word count (approx)?


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jiban
Bangladesh
Local time: 05:44
Member (2015)
English to Bengali
+ ...
TOPIC STARTER
Language Pair Aug 4, 2016

The woking language pair is English to Bengali.

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jiban
Bangladesh
Local time: 05:44
Member (2015)
English to Bengali
+ ...
TOPIC STARTER
Language Pair Aug 4, 2016

Hi Sheila,

1) The working language pair is English to Bengali.

2) Word count (approx): 8,500

3) No, this is the first time I've worked for this client.

Thanks.

[Edited at 2016-08-04 20:03 GMT]


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Natalie  Identity Verified
Poland
Local time: 00:44
Member (2002)
English to Russian
+ ...

MODERATOR
Outsourcer "going through chemotherapy" is clearly a scammer Aug 4, 2016

Where did you get this job?
Was it through ProZ.com or another website?
Did you check the outsourcer's information BEFORE accepting the job?
Does the outsourcer have VERIFYABLE contact details or just a Gmail address?



[Edited at 2016-08-04 20:07 GMT]


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jiban
Bangladesh
Local time: 05:44
Member (2015)
English to Bengali
+ ...
TOPIC STARTER
ProZ.com Outsourcer. Aug 4, 2016

Natalie wrote:

Where did you get this job?
Was it through ProZ.com or another website?
Did you check the outsourcer's information BEFORE accepting the job?
Does the outsourcer have VERIFYABLE contact details or just a Gmail address?



[Edited at 2016-08-04 20:07 GMT]


Hi Natalie,

Yes, I've received that job from Proz.com.
Yes, all information are checked before the client sends me the task. Because I have quoted at Proz.com for that job.

The outsource have used their yahoo address to contact with me. But I have proof of the Notes on Proz.com.

Thanks.


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Natalie  Identity Verified
Poland
Local time: 00:44
Member (2002)
English to Russian
+ ...

MODERATOR
In this case Aug 4, 2016

Please submit a support request at http://www.proz.com/support?mode=ask&sp_sub_mode=ticket_submit and provide all information you have about this job and the outsourcer (job number, your correspondence with the outsourcer, etc.)

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jiban
Bangladesh
Local time: 05:44
Member (2015)
English to Bengali
+ ...
TOPIC STARTER
Thanks! Aug 4, 2016

Thanks for the solutions.

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Sheila Wilson  Identity Verified
Spain
Local time: 23:44
Member (2007)
English
+ ...
I'm afraid you put too much faith in the site Aug 4, 2016

jiban wrote:
Natalie wrote:
Where did you get this job?
Was it through ProZ.com or another website?
Did you check the outsourcer's information BEFORE accepting the job?
Does the outsourcer have VERIFYABLE contact details or just a Gmail address?

Yes, I've received that job from Proz.com.
Yes, all information are checked before the client sends me the task. Because I have quoted at Proz.com for that job.

The outsource have used their yahoo address to contact with me. But I have proof of the Notes on Proz.com.

I'm afraid that a job poster on ProZ.com has probably had little checking by staff. If this is the first time they've posted a job, and particularly if they only just set up their profile here, it could be a scammer. We're responsible for our own due diligence and can't expect ProZ.com to do it for us. Do you have a postal address? I don't want you to repeat it here, but if you don't have that then there's precious little you can do to ensure you get your money through the legal system.

One thing you should do straight away is to do some Google searches for them. Type in the agency name along with the word "scam". See what comes up, then try the same search using the contact name, and again with the email address. Hopefully you'll find nothing of any interest. Did you find the agency's website on the Internet? How about entries on the Blue Board here and on similar listings? An agency with a good, or bad, reputation will normally appear in all sorts of places, although a lack of online presence doesn't have to ring alarm bells if it's a new agency. You should also find out where the IP address is located in the world and see it if matches the client's story.

I know that prices in your part of the world are likely to be lower than in mine. However, have you seen the community rate for this pair here on ProZ.com? It's here: http://search.proz.com/employers/rates and it's USD 0.07-0.10 per word. What you were asking is so far adrift from that that you're attracting only the bottom feeders and the outright scammers. That's why I asked which pair it was, as the agency would certainly have had to add the cost of a native English reviser had it been the reverse pair. But the rate they're proposing for "into Bengali" is just ridiculous. Your client has spoken about their client being another agency. I imagine it's likely then that they add absolutely no value at all - they're just a broker. Maybe their client is just another broker, taking money for doing nothing. Frankly, it's a recipe for disaster. If you were to double or even triple your rate then you'd be working with an agency who is in direct contact with the end client, or maybe even working with the end client directly. Only then do you start being valued as a professional; and when that happens the risk of being scammed diminishes considerably.

But that isn't going to help here. If it's a one-person agency it's possibly a true story, although as Natalie says it is one that's often associated with scammers. If it is true, you have to decide what to do for the best. Perhaps they will (more or less willingly) pay somewhere between their rate and the one you expected. Only you can decide if that's enough to make you turn the page and put it down to experience. If you insist on the full amount, maybe they'll pay in the end. Or maybe they'll refuse to pay anything. Would you be able to easily sue them? I don't know how that works in your part of the world.


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jiban
Bangladesh
Local time: 05:44
Member (2015)
English to Bengali
+ ...
TOPIC STARTER
Thanks for your help! Aug 4, 2016

Hi Sheila,

Thank you very much for your time!

Do you have a postal address?
Yes, I have. As the client's data have on Blueboard.

Also thanks for the tips about pricing. I'll keep that in mind.


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Michael Newton  Identity Verified
United States
Local time: 18:44
Member (2003)
Japanese to English
+ ...
Scammer Aug 5, 2016

If you agree to the new rate, you will most likely have another surprise when it comes time for her to pay.
Wish her luck with her "chemotherapy" and move on.


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jiban
Bangladesh
Local time: 05:44
Member (2015)
English to Bengali
+ ...
TOPIC STARTER
Thanks! Aug 5, 2016

Thanks Sheila, Natalie, Michael and jyuan for your suggestions and valuable time.
Proz staff have contacted me. The issue hasn't solved yet. I'll keep you posted about the update.


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