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A Milano-based agency owes me and has no intention of paying, how/where to report?
Thread poster: inesec
inesec  Identity Verified
Latvia
Member (2014)
German to English
+ ...
Sep 9, 2016

owes me EUR 64 and obviously has no intention of paying. Of course, the sum is miserable and not worth mentioning but their attitude and playing dead is just revolting. I would like to inform about their practices some relevant regulatory agency and wonder how to find it.
Dear colleagues maybe somebody can help me?
By the way, the agency in question is not registered with proz but contacted me via TRADUguide so Blue Board is out of question.


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Mikhail Kropotov  Identity Verified
Russian Federation
Local time: 03:40
Member (2005)
English to Russian
+ ...
Report to Blue Board anyway Sep 9, 2016

Yes, you actually can and should do this.
Create a new entry for this company and rate them.
Your peers will be thankful, myself included.


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Jared Tabor
Local time: 21:40
SITE STAFF
You can still use the Blue Board Sep 9, 2016

Hello Maija,

Sorry to hear about this. You can still use the Blue Board to report your likelihood of working again with the outsourcer, however: http://www.proz.com/faq/3013#3013

Jared

Oops, Mikhail beat me to it, thanks Mikhail!


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Lianne van de Ven  Identity Verified
United States
Local time: 19:40
Member (2008)
English to Dutch
+ ...
Try paymentpractices.net Sep 9, 2016

You can search payment records and report paying as well as non-paying clients .
www.paymentpractices.net:
Citing:
"The Payment Practices™ online database is the successor to the original "grandfather" of all translation agency payment lists, the Payment Practices list (PP list) on Yahoo Groups. The Payment Practices list was started by Karin Adamczyk, a French-English freelance translator, on December 21, 1999. The Payment Practices list was the first service intended to provide freelance translators and interpreters with information about the payment practices of translation agencies and other clients for the growing global community of translation service providers."


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Joakim Braun  Identity Verified
Sweden
Local time: 01:40
German to Swedish
+ ...
European Payment Order Sep 9, 2016

Playing dead won't help a debtor at all if you're serious about collecting the debt.

And if you're serious about it, look up information on European Payment Orders.
While using the Blue Board is useful to your colleagues, if you want to be paid, you need to initiate legal proceedings - using the same procedures your utility company would use if you didn't pay your electricity bill.


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inesec  Identity Verified
Latvia
Member (2014)
German to English
+ ...
TOPIC STARTER
Sorry but EUR 64 Sep 9, 2016

Joakim Braun wrote:

Playing dead won't help a debtor at all if you're serious about collecting the debt.

And if you're serious about it, look up information on European Payment Orders.
While using the Blue Board is useful to your colleagues, if you want to be paid, you need to initiate legal proceedings - using the same procedures your utility company would use if you didn't pay your electricity bill.


are not worth the hassle with European Payment Order. You may call me a b...ch but all I want is to teach them a lesson, the money in this case is of secondary importance.


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xxxIlan Rubin  Identity Verified
Russian Federation
Local time: 03:40
Russian to English
Why? Sep 9, 2016

Did they explain why they won't pay you?

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Sheila Wilson  Identity Verified
Spain
Local time: 00:40
Member (2007)
English
+ ...
European Payment Order Sep 9, 2016

Joakim Braun wrote:
And if you're serious about it, look up information on European Payment Orders.

What have you done so far? Anything except send emails that don't get answered? If so, there's a mountain of other things you can, and should, do:
- send emails to other email addresses you manage to find, especially to directors etc
- telephone, regularly
- send a final demand through the post to their registered offices, and get proof of receipt (doesn't cost much at all)
- maybe send the Spain-only thing called a Burofax (I don't actually know anything about it myself), although I see you don't list Spanish among your languages so that may be complicated
- prepare all the paperwork for a European Payment Order. That can be done online, in a variety of languages (e.g. yours, the client's and often English)
- save said submission as a PDF
- send PDF to client with promises to file it with the court on XX/XX/XX if you haven't been paid by then (allow enough time, but no more). There's no charge to you at that point.

I emailed the PDF of an EPO submission to a client once. He paid next day. Because he could tell that I simply wasn't going to go away. Companies really can't afford to be taken to court. The court WILL rule in favour of the supplier in straightforward cases of non-payment. If the client complies then they'll have to pay all the court fees - for you as well as themselves! - and you will get 100% of what's due to you. If they don't comply then there's a risk you won't get paid and you'll have forked out about EUR 30-40 for the Payment Order (not sure about the exact sum) as well. That's bad but quite unlikely as the client will then be in contempt of court and that can make life extremely difficult for them.

Do please at least try the zero-cost measures to get your money out of this client. They really shouldn't be allowed to get away with it.


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inesec  Identity Verified
Latvia
Member (2014)
German to English
+ ...
TOPIC STARTER
Thanks Sep 9, 2016

Sheila Wilson wrote:

Joakim Braun wrote:
And if you're serious about it, look up information on European Payment Orders.

What have you done so far? Anything except send emails that don't get answered? If so, there's a mountain of other things you can, and should, do:
- send emails to other email addresses you manage to find, especially to directors etc
- telephone, regularly
- send a final demand through the post to their registered offices, and get proof of receipt (doesn't cost much at all)
- maybe send the Spain-only thing called a Burofax (I don't actually know anything about it myself), although I see you don't list Spanish among your languages so that may be complicated
- prepare all the paperwork for a European Payment Order. That can be done online, in a variety of languages (e.g. yours, the client's and often English)
- save said submission as a PDF
- send PDF to client with promises to file it with the court on XX/XX/XX if you haven't been paid by then (allow enough time, but no more). There's no charge to you at that point.

I emailed the PDF of an EPO submission to a client once. He paid next day. Because he could tell that I simply wasn't going to go away. Companies really can't afford to be taken to court. The court WILL rule in favour of the supplier in straightforward cases of non-payment. If the client complies then they'll have to pay all the court fees - for you as well as themselves! - and you will get 100% of what's due to you. If they don't comply then there's a risk you won't get paid and you'll have forked out about EUR 30-40 for the Payment Order (not sure about the exact sum) as well. That's bad but quite unlikely as the client will then be in contempt of court and that can make life extremely difficult for them.

Do please at least try the zero-cost measures to get your money out of this client. They really shouldn't be allowed to get away with it.


the thing is that it's impossible to find any name of their CEOs or owners. I have successfully applied this tactics to a Los Angeles and Moldavan agencies, after contacting their owners I get paid the same day.
Telephone calls'll cost more than 64 EUR, and the time needed for completing various documents'll cost even more.

I simply want to send an e-mail to an governmental agency such as IRS or Register of Enterprises or whatever its name and to some of their clients they are bragging about and forget this matter.


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inesec  Identity Verified
Latvia
Member (2014)
German to English
+ ...
TOPIC STARTER
They said Sep 9, 2016

ILAN RUBIN wrote:

Did they explain why they won't pay you?


that they have not received the invoice. It was send via proz invoicing system and this is the first case ever when somebody has not received an invoice.


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xxxIlan Rubin  Identity Verified
Russian Federation
Local time: 03:40
Russian to English
So did you send it again? Sep 9, 2016

Maija Cirule wrote:

ILAN RUBIN wrote:

Did they explain why they won't pay you?


that they have not received the invoice. It was send via proz invoicing system and this is the first case ever when somebody has not received an invoice.


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inesec  Identity Verified
Latvia
Member (2014)
German to English
+ ...
TOPIC STARTER
My proz system sent to them the first reminder Sep 9, 2016

ILAN RUBIN wrote:

Maija Cirule wrote:

ILAN RUBIN wrote:

Did they explain why they won't pay you?


that they have not received the invoice. It was send via proz invoicing system and this is the first case ever when somebody has not received an invoice.


it was sent together with a copy of invoice. They said that have not previously seen it but they "will pay". No payment followed and my e-mails were not answered.


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Kardas Tradu  Identity Verified
Italy
Local time: 01:40
Member (2011)
Italian to Polish
+ ...
Report here... Sep 9, 2016

Maija Cirule wrote:

owes me EUR 64 and obviously has no intention of paying. Of course, the sum is miserable and not worth mentioning but their attitude and playing dead is just revolting. I would like to inform about their practices some relevant regulatory agency and wonder how to find it.
Dear colleagues maybe somebody can help me?
By the way, the agency in question is not registered with proz but contacted me via TRADUguide so Blue Board is out of question.


Hello,

You can report it here: http://www.ttmem.com/online-help/blacklisted-outsourcers/


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sailingshoes
Local time: 01:40
Spanish to English
You have an advantage Sep 10, 2016

The sum is small and you're quite angry. This means you have an advantage because you will be willing to pester them more than the sum is worth. Persistence pays in these matters.

Also there's a Proz member who goes under the name of Tom in London who posted on this matter a few months back (he posts on a lot of things). He claims to have a foolproof way of getting Italian agencies to ante up.


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sailingshoes
Local time: 01:40
Spanish to English
Here's the profile Sep 10, 2016

...for the translator who helped someone else out with the same dilemma. he always seems helpful and friendly: http://www.proz.com/translator/617634

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