PayPal problem: "payment sent - not completed" ОТПРАВЛЕНО- НЕ ЗАВЕРШЕНО
Thread poster: Susan Welsh

Susan Welsh  Identity Verified
United States
Local time: 21:45
Member (2008)
Russian to English
+ ...
Dec 24, 2018

A client in Russia is trying to pay me for a job; she has never used PayPal before. She is getting the message 'В платежной системе указан статус "ОТПРАВЛЕНО- НЕ ЗАВЕРШЕНО".'

Nothing is showing up at my end, and the PayPal help screens are useless.

Does anybody know what to do?


 

Nikki Scott-Despaigne  Identity Verified
Local time: 03:45
French to English
Paypal source Dec 24, 2018

The FAQ section on the Paypal site provides explanations for these situations.

 

Susan Welsh  Identity Verified
United States
Local time: 21:45
Member (2008)
Russian to English
+ ...
TOPIC STARTER
@Nikki Dec 24, 2018

I checked again on the PayPal site, but don't find anything relevant. The Help screens (there's nothing called FAQ that I could find) address sellers who are shipping merchandise, not service providers like translators.

 

Colleen Roach, PhD  Identity Verified
United States
Local time: 18:45
Member (2019)
French to English
+ ...
PayPal telephone no Dec 24, 2018

No idea how this will work from where you live, but this is a number that works from the US: 1-888-221-1161.

I called this number fairly recently and did get through and quite quickly. However, Google says a 1-888 number is NOT free when dialed from abroad (i.e. outside the US) and the caller will be charged international rates. I guess it depends on how much money is at stake on your end whether you want to try and pay for a call.

Good luck.


 

Philip Lees  Identity Verified
Greece
Local time: 04:45
Member (2008)
Greek to English
May be temporary problem Dec 25, 2018

I tried to make a PayPal payment yesterday and got a similar message ("Payment could not be completed" or something like that). I've used PayPal lots of times and never encountered it before.

So it's possible the PayPal site was just having problems yesterday.


 

Susan Welsh  Identity Verified
United States
Local time: 21:45
Member (2008)
Russian to English
+ ...
TOPIC STARTER
seems to be partly an issue pertaining to Russia Dec 25, 2018

My client checked it out and reports the following: "В интернете многие наши отечественные пользователи жалуются на то, что платежи 'замораживают'. Служба поддержки программного обеспечения объясняет это тем, что проверяет сделку на "честность" (защита от мошенничества)."

= Many Russian users are complai
... See more
My client checked it out and reports the following: "В интернете многие наши отечественные пользователи жалуются на то, что платежи 'замораживают'. Служба поддержки программного обеспечения объясняет это тем, что проверяет сделку на "честность" (защита от мошенничества)."

= Many Russian users are complaining that payments are being frozen while their "honesty" is being checked (protection against fraud).

I take this to mean that it will (hopefully) be straightened out after the holidays.

Thanks everybody
Collapse


Vadim Kadyrov
 

Agneta Pallinder  Identity Verified
United Kingdom
Local time: 02:45
Member (2014)
Swedish to English
+ ...
Currency conversion issue?? Dec 25, 2018

If your client has sent the payment in Russian currency and you don't have a Russian currency account on PayPal, the payment would appear on your account, but as uncompleted, until you indicate that you are happy for PayPal to convert it into the currency of your account.

This happened to a person close to me with a Euro payment into a PayPal account that only had GBPounds.

Just a thought, for further investigation.


Nikki Scott-Despaigne
 

Radian Yazynin  Identity Verified
Local time: 05:45
Member (2004)
English to Russian
+ ...
My account is inactive since August Dec 25, 2018

Susan Welsh wrote:

My client checked it out and reports the following: "В интернете многие наши отечественные пользователи жалуются на то, что платежи 'замораживают'. Служба поддержки программного обеспечения объясняет это тем, что проверяет сделку на "честность" (защита от мошенничества)."

= Many Russian users are complaining that payments are being frozen while their "honesty" is being checked (protection against fraud).

I take this to mean that it will (hopefully) be straightened out after the holidays.

Thanks everybody


After many phone calls and their promises to remove restrictions from my business account - with all necessary verifications - I still cannot use it here in Russia!


 

Nikki Scott-Despaigne  Identity Verified
Local time: 03:45
French to English
Dec 25, 2018



[Edited at 2018-12-25 23:07 GMT]


 

Vadim Kadyrov  Identity Verified
Ukraine
Local time: 04:45
Member (2011)
English to Russian
+ ...
Some sort of 'restrictive measures'? Dec 26, 2018

Just guessing.

 

Susan Welsh  Identity Verified
United States
Local time: 21:45
Member (2008)
Russian to English
+ ...
TOPIC STARTER
various suggestions Dec 27, 2018

I tried the PayPal customer support phone number that Colleen kindly provided, but they say the client in Russia has to call their customer support. Nothing I can do about it from here (I'm in the USA).

Otherwise, it is not a currency conversion issue. I receive payments from Russia on a regular basis, with no problem.


 

Aziz Moummou
Morocco
Local time: 02:45
Member (2018)
Arabic to English
+ ...
Problem solved here I hope you too Dec 27, 2018

Hi,
I had the same problem a couple of days ago trying to renew my proz membership. PayPal is strengthening its security by rechecking users identity. I emailed paypal and received their call, their explanation was as follows:
You either need to verify your account by linking it to a credit card OR you need to ask the receiver of your payment to delete any security measures on their side. I did the second didn't work! Try it.


 

Susan Welsh  Identity Verified
United States
Local time: 21:45
Member (2008)
Russian to English
+ ...
TOPIC STARTER
Solution found Jan 1, 2019

I'm very embarrassed to say that I finally found the problem: The client made a typo in my PayPal address! Probably I will now receive the money.
Here's to not overlooking the obvious in the New Year!
Thanks, everybody


 

Colleen Roach, PhD  Identity Verified
United States
Local time: 18:45
Member (2019)
French to English
+ ...
Paypal Accounts: personal or business? Jan 3, 2019

Just thought I'd piggyback on this thread rather than opening a new one. My question: I recently read an article on PayPal written by a translator in Argentina. The article seems to be saying that if, as a freelancer, you want to bill a client for your work, you HAVE TO open a business account -- that you cannot use a personal account to bill clients (meaning actually to receive payments for your bills using PayPal). I haven't yet opened a Paypal account, but at any rate, I did NOT think that th... See more
Just thought I'd piggyback on this thread rather than opening a new one. My question: I recently read an article on PayPal written by a translator in Argentina. The article seems to be saying that if, as a freelancer, you want to bill a client for your work, you HAVE TO open a business account -- that you cannot use a personal account to bill clients (meaning actually to receive payments for your bills using PayPal). I haven't yet opened a Paypal account, but at any rate, I did NOT think that this is true, i.e. that one CAN bill clients using PayPal as a means of payment with only a personal account.

There were actually a couple of responses to the article, on this aspect of PayPal: one said that she was glad for the article, as she always thought you COULD for sure bill clients using just a PayPal personal account. But then another translator joined the discussion saying that this is true: that you COULD for sure bill clients using only a PayPal personal account-- meaning of course that you can not just bill a client but receive the payment in your PayPal personal account.

As many people here use PayPal, to receive payments, what is your response?


¡Muchas gracias! Happy New Year!

[Edited at 2019-01-03 19:35 GMT]
Collapse


 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

PayPal problem: "payment sent - not completed" ОТПРАВЛЕНО- НЕ ЗАВЕРШЕНО

Advanced search







WordFinder Unlimited
For clarity and excellence

WordFinder is the leading dictionary service that gives you the words you want anywhere, anytime. Access 260+ dictionaries from the world's leading dictionary publishers in virtually any device. Find the right word anywhere, anytime - online or offline.

More info »
SDL MultiTerm 2019
Guarantee a unified, consistent and high-quality translation with terminology software by the industry leaders.

SDL MultiTerm 2019 allows translators to create one central location to store and manage multilingual terminology, and with SDL MultiTerm Extract 2019 you can automatically create term lists from your existing documentation to save time.

More info »



Forums
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search