Problems with Moneybooker
Thread poster: Kristine Sprula (Lielause)

Kristine Sprula (Lielause)  Identity Verified
Latvia
Local time: 11:12
English to Latvian
+ ...
Nov 26, 2005

Dear colleagues,
some week ago I registeres with www.moneybookers.com but I can't log in. At login I am told, that my details do not exist.
I have sent 2 mails to support staff, but no answer yet. Should I try to register anew?

Regards,
Kristine


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tradusport  Identity Verified
Portugal
Local time: 09:12
Portuguese to French
+ ...
Hello Nov 26, 2005

It took me some time also to login at Moneybookers as they asked me to send a few documents to take my inscription in account, but it works now and I find it very practical and cheep !!!
May be you could contact them by phone before login again. If you go to www.moneybookers.com , you have got all the contacts you need.
good luck.

Annie


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Rosa Diez Tagarro  Identity Verified
Spain
Local time: 10:12
Member (2003)
English to Spanish
+ ...
they take ages to answer mails Nov 26, 2005

In my experience, they take ages to answer mails! Maybe they will answer you in the end (they did, in my case).

Good luck!

Rosa

[Edited at 2005-11-26 17:04]


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Alexey Ivanov  Identity Verified
Russian Federation
Local time: 11:12
English to Russian
Be attentive when signing up and print the page with the registration data Nov 27, 2005

I have been using Moneybookers for more than 6 months and find their service of exceptional quality. My support requests were answered in minutes. And while they claim 3 business days for money transfers in the last 2 cases I received money into my Moneybookers'account also whithin minutes after an e-mail from the client confirming payment had been made.
I recommend you try to sign up using the same data you used for previous registration. But be attentive: be sure your receive a confirmation message in the registration window and print it noting your password.


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